While we do our best to diligently vet users to safeguard buyers from dishonest sellers, we also encourage all buyers to play an active role in ensuring you're not falling prey to any scams while working with a freelancer on our platform. Here are key tips to consider when doing business on Fiverr:
Use discretion when sharing sensitive information
When working with freelancers, sharing sensitive information and data may be necessary for them to get the job done. If you are able, have freelancers use their own login credentials and add them as an admin. In these cases, adhere to the principle of least privilege; meaning granting admin access only for what is necessary for the job.
In cases where sharing your password is unavoidable (e.g., for website building or community management), consider using a password manager as a secure way to share credentials. After project completion, be sure to properly offboard freelancers by revoking their access and, for added security, consider changing your passwords.
Keep conversations limited to the platform
It's crucial to restrict your communication with freelancers to the Fiverr platform. Not only does this adhere to our Terms of Service, but it also protects you from potential scams.
Communicating off the platform complicates our ability to resolve any issues and makes it nearly impossible for us to intervene effectively. While we can typically review on-platform conversations, issue refunds, and address concerns, these actions become challenging if communication occurs outside the platform, which leads to far longer resolution times.
Contact Customer Support
If you ever feel uneasy during your collaboration with a seller, you don’t have to take matters into your own hands. Simply inform our Customer Support team as soon as possible. They will be able to investigate the situation, offer guidance to resolve concerns or assist in canceling the order if needed.
Remember, while we implement various security measures to protect buyers, taking a few extra steps can further ensure a pleasurable and secure experience on the platform, free from scams and potential issues.
