Have you met Vivi, our new virtual assistant yet?
Vivi is an enhanced, interactive tool designed to provide quick and effective solutions to some of the most common Customer Support inquiries. With Vivi, you can easily access the answers you need, whenever you need them, making your experiences on Fiverr smoother and more efficient.
Here’s a few things you should know about Vivi:
1. Get account-specific support
Vivi was created to address your Customer Support related concerns. Whether you have questions about your orders, payments, or account, our virtual assistant is ready to help. Simply interact with the conversation flow or type in your queries. Within seconds, Vivi will gather all the relevant information from your account and provide personalized assistance tailored to your needs.
2. Brevity is key
When chatting with Vivi, there’s no need to worry about writing long paragraphs with detailed explanations. Instead, think short, sweet, and to the point. For example, a concise messages like “payment not received” or “What’s the status of my order?” is all it takes for Vivi to be able to quickly pinpoint what you need and provide you with the best solution.
3. Convert unresolved issues into tickets
If Vivi can’t resolve your issue and you’d like a bit of human intervention, don’t worry; transforming your chat into a CS ticket is super easy! Just prompt Vivi to do so at the end of the flow or type 'create a ticket’ at any time to get help from our wonderful CS staff. Before sending off your ticket, be sure to include any additional information that could help our CS agents get a good understanding of the issue.
Once your conversation is converted into a ticket, you will receive a confirmation email and you can also track your requests via the Help Center. Opening multiple tickets for the same problem might cause some confusion and slow things down a bit, and we want to make sure you get the quickest resolution.
In summary, Vivi is your ever-present virtual assistant who is always ready to help you get the answers you need. We are proud to have this advanced tool available as part of our commitment to provide you with quality and seamless support in your Fiverr journey!
