Handling spam messages

# Client Management

# Product & Policies

How to Recognize, Avoid, and Report Spam on the Platform

May 30, 2024

Kesha

At Fiverr, we strive to maintain a safe and secure platform for our users. While we have certain security measures and protocols in place, we encourage you to remain vigilant for spam messages while engaging on our platform.

Spam messages are defined as any unwanted and repeatedly occurring communications that are disruptive to the recipient’s experience. These messages often aim to deceive users into engaging in compromising behavior. Examples of common scams to look out for include false payment requests, offline communication requests, and phishing. Here are some tips to help you detect spam messages:

Our Customer Support team will never ask for your password, credit card information, or any other personal details. If for any reason we need to verify your payment information, we will only ask for the first six or the last four digits of your card.

Fiverr’s Customer Support team will never contact you through your Fiverr inbox. All communications from them will be through a support ticket.

All order-related payments are handled through the order process on our platform. We will never contact you about an outstanding balance or send a QR code or payment link for payment.

Users with deceptive intentions may encourage you to communicate or do business off the Fiverr platform. To avoid violating our Terms of Service and leaving yourself susceptible to a scam, never share your email address, phone number, or other contact information with users. If an off-platform order goes wrong, we will be unable to advocate for you or help you recover financial losses.

Be cautious of threatening messages, such as account lockout, debts, or legal threats. These are common tactics used by hackers.

If a user sends a suspicious link, hover over it to verify it’s not directing to a malicious site before clicking it.

Spam messages can occur in a variety of different forms. If you are unsure of the validity to a particular message, always feel free to report it or reach out to Customer Support. For more information on managing spam messages, visit our Help Center article here.

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