Prompt communication is important for providing exceptional customer service to your clients. However, we understand that crafting messages can be time-consuming and take valuable time away from you doing what you do best–delivering outstanding work. That is why we offer the Quick Response template feature that allows you to have ready-to-use templates to message buyers quickly, whether in your inbox, active orders, or delivery messages. This helps you save time by not having to type out the same response to multiple buyers.
As a starter, we provide Suggested Quick Responses to help you answer some of the most commonly asked buyer questions. Each comes with a sample text, which you can edit and add your personal touch to.
You can also create additional Custom Quick Response templates based on common questions you receive or your unique workflow. You’re able to store up to 100 Quick Responses, and you are free to edit, duplicate, or delete each of them as you wish.
To get the most out of your Custom Quick Responses we recommend going through your order process and identifying key stages where you typically send messages. For example, consider creating templates for your first message, mid-point check-in, and delivery. Additionally, think about the most common questions you receive from buyers. For example, if you are a website developer who commonly gets asked what platforms you work on, consider adding the answer as one of your Quick Responses.
When using Quick Responses, remember they are merely templates and may need to be edited depending on the context. Always review your buyer’s message to ensure you fully understand their needs or requests and personalize your response accordingly. This will help prevent your communication from feeling automated or impersonal, which can end up doing more harm than good.
With Quick Responses, you’re not only improving efficiency but also maintaining the high standard of communication that buyers appreciate. Try setting up yours today to make your messaging faster and more streamlined.
For more communication tips and templates, visit the Communications best practice hub. 
