Choosing Fiverr for your next project can be a rewarding experience that unlocks incredible possibilities for your projects and all your business needs. But, as with any purchase, you may occasionally encounter hiccups with freelancers on our platform. Here are some of the most common issues you may encounter as a buyer, and some tips on navigating them smoothly.
Unsatisfied with the final delivery
After your freelancer delivers your project, you have three days to review it before it’s auto-completed. If it is not what you expected, reject the delivery and submit feedback for revisions. To avoid the order closing out prematurely, you must submit any revision request formally through the system instead of through messages.
If the revisions submitted still don’t resolve your dissatisfaction and you want to cancel, you can use the Resolution Center to request the cancellation. If your seller does not agree to cancel, you can always reach out to Customer Support to mediate. For an understanding of how cancellation requests are handled by our CS team, visit here. Seller refuses more revisions
Revisions may vary based on the seller and their package. Some offer unlimited revisions, while others only offer a set amount. In either case, it’s important to submit your revision request before the order is closed out since sellers are not required to make revisions on completed orders.
Confirm whether your request constitutes a revision if the seller refuses certain changes. For example, asking a seller to correct a mistake they made should not be considered a revision because in the order process, you explained those requirements, and the seller should be willing to make the edits.
Keep in mind, however, if the order isn’t to your requirements, then it is a qualifier for a revision; however, adding entirely new tasks that weren’t previously discussed could be seen as a “change of concept” and is not typically covered in standard revisions. If you and your seller can’t agree on whether your request should be honored, contact Customer Support for assistance.
Seller lacks required skills
Occasionally freelancers may unknowingly accept orders beyond their capabilities. Make sure before you place you order that you properly vet them by reviewing their profiles, portfolios, and reviews, and engaging in preorder communication.
If you find they don't have the required skills after you’ve already placed the order, you can initiate a cancellation request through the Resolution Center or contact Customer Support. Provide CS with as much information as possible to help them understand the nature of your project and the seller’s limitations. Include any relevant screenshots and documentation as necessary.
Late project delivery
A seller missing the promised deadline can be frustrating especially if your project is time-sensitive. If this happens to you during an order, consider if it’s better to wait or cancel the project order. However, keep in mind that canceling will mean you may have to start over with a new freelancer which may delay your project even further.
If you decide to stick with the freelancer, keep an open line of communication and ask them to set a timeline on when you can realistically expect the delivery. In cases of unresponsiveness or repeated delays, Customer Support will be happy to step in and reach out to the buyer or cancel the order.
Unexpected charges
Occasionally, additional charges can pop up during a project. For example, hiring a freelancer to build a website may also come with fees for themes, plugins, and hosting. While it is best practice for the seller to inform you about potential added costs upfront, it’s also smart to do your own research to understand what extra costs may come with your project. This will help you budget more effectively and keep you from being caught off guard if a charge is added.
Seller provides unoriginal work
It is against our Terms of Service for sellers to deliver plagiarized or recycled work. If you happen to encounter this issue, we encourage you to report it to Customer Support. Further, some sellers on the platform may use AI to assist with their projects. While we do not currently have any policies against AI use, if you prefer your seller doesn’t use it, please state this expectation at the start of your project. If you notice your seller has deviated from the agreed-upon scope, the order may be eligible for cancellation.
Though you may encounter some minor issues while buying on Fiverr there are certainly ways that you can be proactive in ensuring your experience is as smooth as possible. We encourage you to set clear expectations, communicate openly with your freelancer, and do your own research as these things can go a long way in helping you avoid and navigate some of these common buyer challenges. And of course, when all else fails, our dedicated Customer Support team is always happy to assist you along the way. For help from a CS representative, you can email [email protected] or open a ticket. 
