Having an idea is one thing, but taking the steps to bring your vision to life is worth celebrating, and we’re glad you’re considering teaming up with the incredible talent on our platform for your project.
We understand the importance of a positive buying experience when investing in your project. Here’s everything you should know to ensure a smooth buying process from start to finish:
Align expectations with your seller
While certain sellers may allow you to place an order without prior communication, we always recommend contacting a seller before placing your order. This will enable you to properly vet them to ensure they are the best fit for the job, and verify that you and they are on the same page regarding the expectations for your purchase. Important topics to discuss with your seller include expected delivery dates, allotted revisions, and the scope of work.
Submit order requirements
Once you place your order, the next step is to fill out the order requirements. This is your opportunity to inform your seller of all the necessary details regarding your order. You must complete this form thoroughly and promptly, as the seller will be unable to process your order without this information. Failure to do so may result in delayed delivery, and you’ll want to ensure that you provide as much detail as possible with your order to avoid any additional revisions.
Communication
Once you’ve submitted your order requirements, stay on top of your inbox in case the seller messages you for any reason. They may request additional information, provide status updates, or need to solicit your feedback on early drafts.
Delivery
After completing the work on your order, the seller will submit a “final delivery”. Once this happens, you’ll have the following options:
- Accept the delivery - Do this only if you are delighted with the order and do not need anything else from your seller.
- Request a revision - You are not obligated to accept a delivery if the final product is not to your liking. To determine the number of revisions your package includes, please refer to your original order confirmation. Additional revision requests outside of what is listed in your freelancer’s gig or custom order information may incur extra costs so to streamline the revision process and save time and money, be as descriptive as possible and submit all your revisions at the same time.
- Extend the review period - Once you have received your order, you have three days to review it. We understand life gets busy, and it’s not always possible to review your order during this time. If needed, you can request more time on the order page.
- Allow the order to autocomplete - If you have not accepted the delivery or requested more time, the order will autocomplete. Once this happens, the order is considered closed, and any additional edits will be at the seller’s discretion.
Payments and tipping
Once the order is complete, you have the opportunity to add a voluntary tip for your seller. Please note that any tip left will be counted as a transaction and will incur an additional transaction fee. Tips are never expected, but your freelancers highly appreciate them.
Reviews
At the end of each order, the final step is reviewing your order. Though leaving a review is not mandatory, we encourage you to leave an honest review each time you complete an order. Leaving a review not only benefits your seller but it also helps your fellow buyers on the platform by giving them a testimonial to aid in their decision-making process. You will have the opportunity to submit two separate reviews, each of which uses a 5-star system:
- Public review - In this section, you’ll be prompted to rate your completed order, leave a detailed review, and if you’d like to, include a sample of the work your seller delivered. This will be displayed on the freelancer’s profile and Gig page.
- Private review - 24 hours after your order is marked complete, you’ll also be prompted to leave a private review that neither your seller nor other marketplace buyers will be able to see. These reviews are only shared with internal staff and help us improve the buying experience.
Navigating the buying process on Fiverr can be simple when you understand the steps involved. If you need any additional assistance, you can always connect with one of our Fiverr Advisors, who are there to support you every step of the way. You can also reach out via email at [email protected]. 
