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I was trying to verify my account using my NIC but was unsuccessful. I explained the issue to customer support through a ticket and received a reply stating I would have another chance to verify my account. However, when I checked, the option wasn’t available, so I reopened the ticket. 

Since then, I’ve been waiting for a response for more than a day. In the past, I’ve received replies promptly, but this time there hasn’t been any update. 

Additionally, I’m concerned because I received a notification that my level is at risk due to a low success rate, which stems from the unavailability of gigs. Could you please look into this matter? Let me know if there’s anything I need to do on my side to resolve the issue. 

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