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Once again, I am facing the same issue while trying to verify my ID. This time, I used my Indian government-issued PAN card, which I obtained when I was 21 years old. I am now 34, and over these 13 years, my appearance has changed slightly. Despite this, every time I try to verify myself in front of the camera, the process is denied. I'm also worried because I received a message stating that my Fiverr profile may be completely closed. I kindly request your help in resolving this matter.

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Posted
2 hours ago, simpleweb12 said:

Once again, I am facing the same issue while trying to verify my ID. This time, I used my Indian government-issued PAN card, which I obtained when I was 21 years old. I am now 34, and over these 13 years, my appearance has changed slightly. Despite this, every time I try to verify myself in front of the camera, the process is denied. I'm also worried because I received a message stating that my Fiverr profile may be completely closed. I kindly request your help in resolving this matter.

Hi there, if you need additional help, please reach out again to the Customer Support team, as instructed in the last email you got from them. Here on the Forum we don't replace them, and other users can't help with these specific account-related issues. Good luck 🍀

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Posted
6 hours ago, simpleweb12 said:

Once again, I am facing the same issue while trying to verify my ID. This time, I used my Indian government-issued PAN card, which I obtained when I was 21 years old. I am now 34, and over these 13 years, my appearance has changed slightly. Despite this, every time I try to verify myself in front of the camera, the process is denied. I'm also worried because I received a message stating that my Fiverr profile may be completely closed. I kindly request your help in resolving this matter.

If you are choosing the option "fiverr is my main job" then you have to verify the identity i suppose. If you choose the option "fiverr is only my side income source" then you don't have to do all this verification.

I may be wrong but this is what i saw last year in 2024. Not sure if they made it mandatory in 2025

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