Is customer support's reply coming from a human or an AI?

[gollumring]

I’ve contacted customer support twice to close an order, but they advised me to reach out to the buyer. The issue is that the buyer hasn’t been online since purchasing the gig, and they left no messages or files. The order is empty and marked as 'To be determined.'

 

I cannot close or complete it without the buyer’s input.

 

If I accidentally click 'Start Order' without any communication or files from the buyer, it would imply that I have everything I need to fulfill the order, which is misleading. I don’t want to risk getting my account flagged since I have nothing to deliver for this order.

[ana_tomy]

1 hour ago, gollumring said:

I’ve contacted customer support twice to close an order, but they advised me to reach out to the buyer. The issue is that the buyer hasn’t been online since purchasing the gig, and they left no messages or files. The order is empty and marked as 'To be determined.'

I cannot close or complete it without the buyer’s input.

If I accidentally click 'Start Order' without any communication or files from the buyer, it would imply that I have everything I need to fulfill the order, which is misleading. I don’t want to risk getting my account flagged since I have nothing to deliver for this order.

Hi there, I see they asked you to contact the Buyer directly, and there's no sign of that. If the Buyer still doesn't respond, feel free to let the CS team know and they'll look into it for you. Thanks and good luck 🍀

[karen_ideas]

Hello Ana actually after 90days of waiting for a funds withdrawal my payment method was disabled. How can i go about this