Very weird Fiverr team response

[dogtorbloo]

Ever since I've opened my seller account I've been getting a lot of scammers trying to ask for my email, and I've usually just told them off. This time earlier I had another scammer message me and I gave them a false email with rude words because this whole thing gets very irritating. Imagine as a newbie freelancer seeing a notification and lo and behold it was just another dumb scammer.

I reported and blocked the scammer afterwards. Not too long after that Fiverr RESTRICTED my account for "trying to conduct a transaction outside of Fiverr". What??? I'm the victim here why am I getting restricted? So I wrote a support request to address that mistake and they DISABLED my account. How does this even make sense???

[Lena]

Hello @dogtorbloo 

We understand you probably feel disappointed and surprised by the decision, but we see that you are in communication with our CS, so please just be patient and allow them to respond to your ticket. They will surely explain their decision and you will have the opportunity to clarify the misunderstanding. 

[dogtorbloo]

2 minutes ago, Lena said:

Hello @dogtorbloo 

We understand you probably feel disappointed and surprised by the decision, but we see that you are in communication with our CS, so please just be patient and allow them to respond to your ticket. They will surely explain their decision and you will have the opportunity to clarify the misunderstanding. 

Will I ever get my account back? I just got my first order recently and having to wait for another chance like this is so unfair, just because the team can't process the situation properly...

[Lena]

2 minutes ago, dogtorbloo said:

Will I ever get my account back? I just got my first order recently and having to wait for another chance like this is so unfair, just because the team can't process the situation properly...

We get your point of view. That is why it is important to talk to our CS. If there has been a misunderstanding, we are sure you can clarify things together. Please know that we cannot provide answers to account-related inquiries. 

[dogtorbloo]

I just hope that you're right and that I can "clarify" things because the disabling of my account was done so one sided and they weren't even being very clear on the reason of doing it. Alright then I will wait.