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I unfortunately don't know what other choice I have other than to make a forum post about my situation and seeing if anyone else has had anything similar happen to them. I've been ripped off by a freelancer on Fiverr and when contacting the support they have ignored me for a week.

In February I hired a freelancer to create a Shopify website for me, which included a premium theme according to the service description and our communications.
 About a week ago I received a Digital Millennium Copyright Act takedown notice from Shopify for using an unlicensed version of the theme given to me by this freelancer. The original theme developers had reported me for using their theme without a license, which I had no idea about.

The freelancer had not mentioned anywhere that this theme was unlicensed, violating Fiverr's guidelines for responsible digital creation. They had 191 positive reviews and 2 negative reviews. 1 of the negative reviews were explaining how they are in the exact same position as me. When I brought this to the attention of the freelancer, he claimed "That is fake from a fake buyer", "It’s from a fake buyer bro". He refused to accept that he has caused my business to be at legal risk. I've had to redo my entire website from scratch because of this.

I've contacted Fiverr for a refund and my email has been ignored for almost a week. I followed up with a message in the thread yesterday asking how long it will take to receive a reply, also with no response. Has anyone else experienced similar issues with Fiverr support? Any suggestions on how to escalate this situation to get a resolution?

I am disgusted at Fiverr.

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