Changing Phone Number

[jecinta_m]

Hi. I need guidance on how to recover an account when I have forgotten the phone number I used for verification. My concern is that even if the account becomes active, I won't be able to withdraw funds without the phone number. Please let me know if you've ever encountered this issue and how you r

[Lena]

Hi @jecinta_m 

When it comes to recovering an account, only Customer Support can resolve issues like that. 

Have you seen our Verifying your account using your phone article from the Help Center? Kindly follow the steps from the article. Perhaps you will come across some troubleshooting solutions.

To learn more about withdrawing funds, please take a minute to go through these links:

 

• Withdraw your earnings

• Payout methods

• Payoneer account

• PayPal

Thank you. 

[jecinta_m]

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