My phone number is lost now I can verify my account!

[lindajames230]

Hello support, I lost my old phone number linked to my account due to a robbery that happens few months back.

I just recently got a buyer and earned some money. Sadly, I didn't know that there will be a verification using the number that has been connected to my Fiverr account, and moreover I've lost the number since the end of last year and forget the number.

Can you help me remove the number so that I can add my new number?
Thanks.

[Lena]

Hey there @lindajames230 

Please find more information on this link Verifying your account using your phone and follow the steps from the article. Perhaps you will come across some troubleshooting solutions.

If the issue persists, please get in touch with our Customer Support for further assistance. To do so, you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. 

In case you have already contacted them, someone from our Customer Support team will contact you soon. We are just asking you to be please patient as we are currently experiencing a high volume of inquiries. 

Thank you for your understanding and patience.