confirm order payment scam? help please!

searleine · June 18

hi! a few weeks ago i got an email from fiverr saying that one of the users had purchased my product. there was a link in the email sent which had a button to "get funds" but when i went to my orders or earning page there was no orders? or anything in the earnings to dates? i received another of those emails again today and after putting in my payment details they said that verification could not pass as i needed to have more than 300 in my account to pass verification and receive money. something about it feels really fishy but im really new to this and havent seen any videos online that really solve my problem so if anyone could help me or let me know if its legit or a scam i would be really grateful!

Lena · June 18

Hey @searleine

Please report this account immediately to our Customer Support by sending an email to support@fiverr.com. They will forward the case to the relevant department for further review.

I will ensure that the post is edited to comply with our Guidelines.

Thank you.

searleine · June 18

hi @Lena, thank you so much! should i attach the images when i send the email to customer support too?

maria_inkheart · June 18

Hi, dear Searleine
I hope you didnt put any of your bank card information to the link in your message. This is fishing link for sure. And these people, behind these messenges are truly proffesionals hunting for new members of community, who dont know exactly how the platform works. I got 3 same letters on the 2nd day of registration. amd what is really pitty, i texted 2 reports to the Fiverr support and got no answer

Lena · June 18

35 minutes ago, searleine said:

hi @Lena, thank you so much! should i attach the images when i send the email to customer support too?

Yes, please do. Attach all the screenshots you have and please explain everything in detail.

searleine · June 18

3 hours ago, maria_inkheart said:

Hi, dear Searleine
I hope you didnt put any of your bank card information to the link in your message. This is fishing link for sure. And these people, behind these messenges are truly proffesionals hunting for new members of community, who dont know exactly how the platform works. I got 3 same letters on the 2nd day of registration. amd what is really pitty, i texted 2 reports to the Fiverr support and got no answer

oh no TT_TT i put it in at first but when it said that it wasnt going through because i needed a minimum of $300 i stopped because i felt really weird about it then,, the info isnt there anymore since i closed the page,, i hope its okay TT_TT

creative_howl · June 18

The answer is right here. It's obviously a dupe website.

sangngg · June 19

Dear

Me too, I have new message today! from a guy with a Support name, link to receive money by entering bank card ^^ wow, the interface link page and buttons are still fiverr, I also guess it's a scam, is there anyone like me?

searleine · June 19

@sangngg oh i didnt even see a customer or receiver name for mine but the support message seems a bit fishy,, it's similar to mine so i think you could ignore it for now and email the customer support (support@fiverr.com) just to report it in case it really is a scam?

Lena · June 19

Hello @sangngg

Please report this user immediately to our Customer Support. To contact our CS you can open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com.

Please do not click on any links or leave any payment details.

Thank you.

ahmadibrar88 · June 19

Same scam happened with me today

fiber_fish · August 9

Same and i clicked it and entered my creditcard info but i didnt know the exact balance so it didnt let me am i to late

fiber_fish · August 9

I had like 20 to 10 € on so if they take it not a big deal but hopefully they dodnt take anything

helali009 · August 9

Read this : https://help.fiverr.com/hc/en-us/articles/14443973726481-How-to-manage-spam-messages

alesita1 · August 21

Hi, something similar happened to me, I was contacted by someone saying they wanted my logo creation service, after they asked for my email to complete the transaction, but once I tried to enter my card details I got a message asking for the balance, does anyone know anything about this?