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Issues with Photo Editing Gig Delivery Help me


bablu99us

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Hi there,

I recently ordered a photo editing gig on Fiverr, and I'm having some issues with the final delivery. I'm hoping someone here can provide some guidance or suggestions.

The gig I purchased was for removing the background from a set of product images. The seller had good reviews, and the sample images looked promising. However, when I received the edited files, there were some noticeable problems.

First, the background removal wasn't clean on several images. There were visible halos or fringe areas around the products, making it look somewhat amateur. Additionally, on a couple of images, parts of the product itself seemed to be missing or distorted, almost like chunks had been erased along with the background.

I reached out to the seller, but they insisted the work was done correctly and refused to make any revisions or adjustments. I've tried to explain the issues politely, but we seem to be at an impasse.

I'm not an expert in photo editing myself, so I'm not sure if my expectations were unrealistic or if the seller genuinely did subpar work. Has anyone else experienced similar issues with background removal services on Fiverr?

Is there a way to escalate this or request a re-delivery from the seller? Or should I simply cancel the order, leave an honest review, and find a different seller for this type of work?

Any advice or insights from those more experienced with Fiverr's photo editing, services would be greatly appreciated. I want to resolve this amicably if possible, but I also don't want to accept and pay for work that doesn't meet reasonable quality standards.

Please let me know if you need any additional details or examples of the problematic edited images. I'm happy to provide more context to help troubleshoot this situation.

Thanks in advance for your guidance!

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Posted (edited)
On 4/19/2024 at 12:56 PM, bablu99us said:

Is there a way to escalate this or request a re-delivery from the seller?

See:

https://help.fiverr.com/hc/en-us/articles/360011607878-Accepting-deliveries-using-the-mobile-app

Quote

Request revisions or extend your review time

If you aren't ready to accept the delivery, you can select I'm not ready yet.

  1. In the text box, explain in more detail why you selected I'm not ready yet.
  2. You'll also have options to select and provide what is needed:
    • I need a revision
      This is if the seller needs to revise or change something with the delivery.
       
    • I need more time to review
      If you need more time to review the delivery.
      Note: The buyer can add up to 5 days per delivery, and can make multiple requests.
      Not all requests need to be submitted at once.
       
    • Resolution Center
      If you are dissatisfied with the delivery or need help resolving an issue, you can visit the Resolution Center for buyers.
Edited by uk1000
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To address issues with your photo editing gig delivery on Fiverr:

  • Review the gig requirements to ensure all buyer specifications are met.
  • Communicate with the buyer to understand their concerns and feedback.
  • Revise the delivery based on their feedback and promptly resend the edited photos.
  • Contact Fiverr Support if issues persist, providing all relevant details and communication history.
  • Update your gig description to clearly outline your services and set realistic delivery times to manage expectations.
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