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Support & Troubleshooting

If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? 

For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords):

It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. 

The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. 

So what info does the AI use to establish a score? As far as we know it's the following: 

Feedback from buyer (public and private) 

If customer support needs to be called regarding the order 

 just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) 

Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) 

One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. 

The general questions I would like answered is:

How does the success score system actually make a score for you?

(yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.)

And how does the AI really separate good disputes from bad disputes?

This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) 

(Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support) 

How the Fiverr Success Score (actually) works - kind of scary?

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