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From the Fiverr Team

Finding the right freelancer for your project is crucial, and that’s why we’re thrilled to have introduced the easiest new way to find freelancers without a dedicated Customer Success manager, our Fiverr Neo. As some of you may know, NEO is like your personalized assistant, dedicated to connecting you with the freelancer best fit for the job. 

Gone are the days of endlessly browsing for the right seller, our new AI matching tool, Fiverr NEO, is here to help! By asking targeted questions, it understands your project needs and recommends the right freelancer, saving you loads of time. 

Simply initiate a chat with Fiverr NEO by clicking “Talk to NEO” on your homepage or your inbox. Start by telling NEO what service you’re looking for. NEO will then ask you follow-up questions to understand your style, budget, and more. 

Once it has all the details, NEO will suggest a match. If you’re satisfied, engage the seller by requesting a quote. Or, if you want more options, click “Show me another option”. 

If you need more time to think before reaching out to a seller, don’t worry. NEO keeps your conversations labeled and stored in your inbox for easy access. 

Whenever you reach out to your freelancer of choice, keep an eye on your inbox for the freelancer’s response. They may either respond with a custom offer or with a request for more information. 

NEO is currently available to a large majority of the marketplace. We will continue to roll it out to all users over time. 

Introducing Fiverr NEO, an AI matching tool

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