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ID Verification CAMERA ISSUE


kdpmirror

Question

Hello,

Can you please guide me how to go for ID Verification.

The issue is:
Whenever I signed in at Fiverr at my cell phone, it pops up with a message "allow your camera access from your cell phone settings to take picture"
I allowed my cell phone camera to take picture of my ID" But the same message arises again and again that allow your mobile phone to get access to mobile phone camera"

Can u please guide me how to fix this issue so that I can easily take pic of my ID via Fiverr app or website?

Thanks and Regards
Jaudat

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2 answers to this question

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Hi @kdpmirror,

Hope you doing well!

Firstly log in to your Fiverr account on the Chrome browser. Secondly, open your Fiverr app on your mobile and select your ID type then go to the upper section where a 3 dot(...) section appears then select open in browser. Finally, take a picture (Front and back) of your ID. That's all.

Hope it works for you.

Thank You.

Edited by imran_ctg_bd
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Thanks Mr. Imran for your guidance 🙂. The is problem still there>
Kindly find below the screenshot of the issue.
The same POP UP Message visible again and again and phone camera is unable to take the pic of my ID.
Even though the mobile camera has a full access to take the pic of my ID>

Thanks and Regards

 image.png.4e48bb31a5654f0af368f4f34ae47540.png

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