Horrible support, account closed for some alledged reason

[markvanderdam]

As a long-time seller on this platform, I understand the importance of maintaining a positive reputation and providing top-notch services to clients. That's why it's frustrating and disheartening to be falsely accused of buying my own gigs to improve my ratings, resulting in my account being wiped off the platform.

Despite my efforts to reach out to customer support, I have not received the help I need and deserve. Their responses have been automated or unhelpful, leaving me feeling unheard and unsupported. As a result, I'm now turning to the community for help.

I'm sharing my story in the hope that it will shed light on the challenges that some sellers face on this platform and prompt Fiverr to review its policies and improve its support for sellers. I want my account back and I'm willing to do whatever it takes to clear my name and regain my reputation.

Edited April 8, 2023 by markvanderdam

[mahrukh716]

On 4/9/2023 at 1:06 AM, markvanderdam said:

As a long-time seller on this platform, I understand the importance of maintaining a positive reputation and providing top-notch services to clients. That's why it's frustrating and disheartening to be falsely accused of buying my own gigs to improve my ratings, resulting in my account being wiped off the platform.

Despite my efforts to reach out to customer support, I have not received the help I need and deserve. Their responses have been automated or unhelpful, leaving me feeling unheard and unsupported. As a result, I'm now turning to the community for help.

I'm sharing my story in the hope that it will shed light on the challenges that some sellers face on this platform and prompt Fiverr to review its policies and improve its support for sellers. I want my account back and I'm willing to do whatever it takes to clear my name and regain my reputation.

I hope you get good response 

[markvanderdam]

On 4/14/2023 at 1:05 AM, mahrukh716 said:

I hope you get good response 

Thank you, yet to have gotten an answer that gives me clarification about why I have been falsely accused of this and my account is still closed, amazing!

[webcut]

Let me know your last update please ! What the support reply after initial chat !

[markvanderdam]

52 minutes ago, webcut said:

Let me know your last update please ! What the support reply after initial chat !

I open a support ticket and get 
```
 

Thank you for reaching out, we understand you received a message in your account about purchasing or selling with the intent to falsely increase ratings and/or levels.

This goes against our Community Standards and our Terms of Service.

We have checked your account again and, unfortunately, your account is not eligible to be restored.

Please note that this is a final decision and cannot be reversed.

```

[smartdezigns]

7 minutes ago, markvanderdam said:

we understand you received a message in your account about purchasing or selling with the intent to falsely increase ratings and/or levels.

Question: Did you really do it? Means bought fake reviews for yourself? 

[markvanderdam]

On 5/2/2023 at 8:19 PM, smartdezigns said:

Question: Did you really do it? Means bought fake reviews for yourself? 

I get why you ask, and I can assure you I would never do anything to hurt the platform. So no, I did not do it.. but it is my word against theirs and they keep telling me the action is irreversible. So I suppose my career here on Fiverr is done and I will have to look somewhere else.

Unfortunately I just got done mailing to an actual person, saying the same thing as always. That they have "thoroughly" reviewed my account again and say it is not possible to regain access to my account. When I ask the question of being able to start over, they just close my ticket with an automated reply 😄. Great service and such amazing support for someone that has been on their platform for over 5 years.

[smartdezigns]

9 hours ago, markvanderdam said:

I get why you ask, and I can assure you I would never do anything to hurt the platform. So no, I did not do it.. but it is my word against theirs and they keep telling me the action is irreversible. So I suppose my career here on Fiverr is done and I will have to look somewhere else.

Unfortunately I just got done mailing to an actual person, saying the same thing as always. That they have "thoroughly" reviewed my account again and say it is not possible to regain access to my account. When I ask the question of being able to start over, they just close my ticket with an automated reply 😄. Great service and such amazing support for someone that has been on their platform for over 5 years.

You must have done something that's why it happened. Fiverr never disable any account for no reason.

Anyhow, definitely they will close your ticket because creating a new account (second account) is a violation of TOS. 

Good Luck

[markvanderdam]

On 5/6/2023 at 8:22 AM, smartdezigns said:

You must have done something that's why it happened. Fiverr never disable any account for no reason.

Anyhow, definitely they will close your ticket because creating a new account (second account) is a violation of TOS. 

Good Luck

Well I know for a fact I haven't done the thing for which my account is closed, just some clarification and more info would help. I don't get why they just don't help me once. 

[smartdezigns]

11 hours ago, markvanderdam said:

Well I know for a fact I haven't done the thing for which my account is closed, just some clarification and more info would help. I don't get why they just don't help me once. 

Like I said, Fiverr never disables account for no reason. If they have detected your activity i.e. fake reviews etc. then that might be the reason. 

[markvanderdam]

On 5/24/2023 at 7:51 AM, smartdezigns said:

Like I said, Fiverr never disables account for no reason. If they have detected your activity i.e. fake reviews etc. then that might be the reason. 

I get that that is the reason they closed the account, I am simply saying I didn't do it. I contact them and they don't give me answers or any reason as to why the account was flagged in the first place.