geroart Posted August 24, 2022 Share Posted August 24, 2022 Hello, I want to withdraw my earnings for the first time. I have tried adding a PayPal account and bank account, I receive and enter the sms verification code and then when I click on the link in the email I get my profile page with a red bar across the top saying "the action failed to authenticate. Please try again. If the problem persists, contact support here" I have tried it on multiple browsers on multiple devices, cleared cache etc. and still get the same error message. Since over 3 weeks I am writing with fiverr customer support who has not been helpfull. Any ideas of what I can do? Thanks. 18 Link to comment Share on other sites More sharing options...
vickieito Posted August 25, 2022 Share Posted August 25, 2022 Have you tried contacting Customer Support? You can submit a ticket with them here: https://www.fiverr.com/support_tickets/selling-on-fiverr/payments-and-withdrawals/withdrawals/unable-to-withdraw-funds/create-ticket 13 Link to comment Share on other sites More sharing options...
geroart Posted August 25, 2022 Author Share Posted August 25, 2022 8 hours ago, vickieito said: Have you tried contacting Customer Support? You can submit a ticket with them here: https://www.fiverr.com/support_tickets/selling-on-fiverr/payments-and-withdrawals/withdrawals/unable-to-withdraw-funds/create-ticket I started writing with the support on 01. of August, since then no solution was provided. Their last message was "I'll need to check back with our technical team on this." is now 8 days old with no reaction. https://fiverr.zendesk.com/hc/de/requests/7967776 13 Link to comment Share on other sites More sharing options...
vickieito Posted August 25, 2022 Share Posted August 25, 2022 Have you tried setting up a Payoneer account? I had a similar situation when I couldn't make a withdrawal from PayPal and Customer Support couldn't help me. I had to set up Payoneer to access my funds. Now I use both because if PayPal doesn't work, usually Payoneer will. 13 Link to comment Share on other sites More sharing options...
studio_dil Posted August 26, 2022 Share Posted August 26, 2022 You can submit a ticket. 12 Link to comment Share on other sites More sharing options...
geroart Posted August 27, 2022 Author Share Posted August 27, 2022 On 8/26/2022 at 4:52 AM, studio_dil said: You can submit a ticket. As I wrote in my post: "Since over 3 weeks I am writing with fiverr customer support who has not been helpfull. " 11 Link to comment Share on other sites More sharing options...
smithanode Posted May 26, 2023 Share Posted May 26, 2023 Has anyone found a solution to this? 5 Link to comment Share on other sites More sharing options...
smithanode Posted May 26, 2023 Share Posted May 26, 2023 @geroart How did you resolve this? 3 Link to comment Share on other sites More sharing options...
divakarm007 Posted February 23 Share Posted February 23 Have you withdrawn your funds? I too facing the same issue. 2 Link to comment Share on other sites More sharing options...
preccchie Posted February 28 Share Posted February 28 I’m experiencing the same problem PayPal isn’t available in my country and I tried bank transfer and payoneer it still giving me the same problem it’s my first time trying to withdraw please help 2 Link to comment Share on other sites More sharing options...
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