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Found 2 results

  1. good morning,earlier today i have gotten an email stating that my fiverr account is being reviewed, until there no problems, after a couple hours i got an email stating that i have broken fiverr TOS in particular the payment policies in that email it said "Per our policies, all payments must go through Fiverr. Attempting to circumvent the policies we have in place to receive direct payments via payment providers such as PayPal or any other provider is not permitted. Upon reviewing your account, our team found that you have offered to get paid outside of Fiverr." i did not offer to get paid outside fiverr, im going once again to try to explain the situation. i promote my fiverr in my social medias, (discord, reddit, instagram) and a underaged user contacted me on reddit asking to see my fiverr gig (we talked a bit on reddit) so later on he starts messaging me on fiverr, atm i was finishing my first order so i eventually gave a look at his messages (his messages were not related to the gig) so i finish the order and close fiverr, the next day i see that my response time has increased from 1 to 12 hours and i saw that he sent me more messages, so i asked him to not message me on fiverr anymore because it wasn't appropriate and it was prejudicing my gig, he then answers stating "message me on reddit" and i respond with a ok. and i really want to make this clear (WE NEVER DISCUSSED THE POSSIBILITY OF HIM BUYING A GIG), so i want to know how this conversation can be interpreted as an offer to get paid outside fiverr? i am indeed very upset, and i request an appeal to be unblocked or at least to have the possibility to create another account
  2. Long story short, a client got their huge order with me cancelled after saying that I wasn't "professional" enough because I took a day off in order to keep my healthy work-life balance. That was on a Sunday! The client was also intrusive by asking direct questions about my activities and it felt like I was obliged to give accounts of every move I make while I having an ongoing order with them. Fiverr, after being asked by the client and without taking into account my position, also without looking at my communication with the client from day 1, cancelled the order in record time! How come this is considered fair?! Did anyone else have the same experience? What can we do about it? To support my case, I have 30+ satisfied clients and 30+ five-star reviews on the gig that I got the cancelled order under. If there is a better way of telling if someone is "professional" or not, it is by looking at their track record. After this incident, I have decided to find additional platforms as I see that Fiverr doesn't really care about the people who make them earn more than 25% of their profits. Please share your opinion, stories and other enlightenment that you might have to share with the community. Arrogance and bullying will not be tolerated! Thank you!
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