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Found 5 results

  1. So last year, November 2021 I switched off to take a vacation. Returned home a week later and switched gigs back on. Everything was fine until November/December this year when my earnings have absolutely slumped for no reason at all. Then, whilst twiddling my thumbs a past customer sent me a message and asked if I was available. Yes of course, it's great to see you again, I replied. Apparently my gig pages show that I am unavailable. I checked and everything looks fine on desktop but when I checked on a mobile device, it's displaying I am unavailable. I've contacted Fiverr support and received a response within an hour, which is fantastic, however, it was just a generic response telling me about gig impressions etc.... Has anyone else had this issue?
  2. I need to stop my Gigs from showing up on the search. All Sellers do when they're overwhelmed with too many Orders, or when they're busy for any other reason. So, I tried the "Unavailable" feature. The result ... complete frustration. First, let me explain what this feature did: 1- It stopped my Gigs from showing on up on the search, which is what I wanted (Good). 2- Listen to this, I sent a Custom Offer to one of my regular clients but he couldn't accept it. Why? The following message showed up to him, "This Seller is Unavailable and isn't accepting any Orders at the moment". Even though I (The Seller) am the one who sent the Custom Offer. (Well, it's an understandable bug. They just blocked all Orders without making an exception for Custom Offers.) 3- Here, the comedy begins. I found out that I can normally send messages on the chat but I can't receive them. And when I say can't, I mean that Fiverr automatically deletes messages sent to me by Buyers. (Absurd) So, when a Buyer sends me a message, he faces no problems. But once he closes the chat and reopens it, he won't find the messages he just sent. The problem is that most Buyers won't reopen the chat and will assume that I'm ignoring them. Think about it, what would my clients think when they text me and get no response, without noticing that I didn't receive their messages?! - And here is another comedic part. When I was setting my account as "Unavailable", there was a checkbox stating, "Enable new Buyers on Fiverr to contact me". It doesn't make any sense, how can new Buyers contact me while they even can't find my Gigs in the search? Isn't hiding Gigs from the search the purpose of being Unavailable? As frustrated as I was, I came to the forums to look for a solution. Only to find several topics posted under different sections (Fiverr Questions/Report Bugs/Suggestion) having the same problem that I'm facing. Here is some of them, Before, there was a feature called "Out of office". When we activated it, our Gigs no longer appeared to Buyers while we could use all of Fiverr's features. WE COULD USE THE CHAT NORMALLY, and we could send Custom Offers to only receive the Orders that we could (or want to) complete. But now all we have is the stupid "Unavailable" feature. To summarize, the "Unavailable" feature is useless. We need a feature that hides our Gigs while allowing us to keep our regular clients and receive messages from them.
  3. Good day to everyone, I'm hoping all of you are doing well. Two months have passed since I made the decision to make my Fiverr profile inaccessible due to certain health concerns. I was offline for a while during the time, which resulted in me losing my Level 1 badge and forcing me to start again as a new seller. I am excited to ask the expert, what should I do now to rank the gigs on Fiverr search results? Should I not change anything about my gigs? I am totally unaware of the recent updates of Fiverr. I am looking forward to know your recommendations and how I can my new journey on Fiverr once again. I can't wait to read your responses. Best,
  4. I just started as a new freelancer on the Fiverr platform and immediately came across an issue with the messaging system. Since I am new, I decided to quickly test a conversation with another known freelancer on Fiverr. Each response I gave disappeared and never made it to the receiver. About a day later, we discovered it was due to the other freelancer's status being unavailable. Once they had made their status available, I was able to have a conversation. The one problem I'm having with this is that my response rate is now 34 hours! There was nothing I could have done on my end to resolve this issue and now my newly-made profile is taking the hit. In aside from looking for a fix, is there a way my profile's stats can be reconciled due to this issue?
  5. I have received a message from an unavailable profile. I am trying to reply but the reply is not sending. Now it's already 14 hours late. What should I do now?
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