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  1. If you want to improve your freelancing career here on Fiverr, you need to build credibility on the platform. It helps prospective buyers identify you as someone to trust. It helps you sell more to the right people. But there's a problem with this. To build credibility, you need buyers to order from you, right? This is a catch-22 holding many new sellers back. Luckily, there are some ways to build credibility on Fiverr, even if you have just set up your account! It will still take time, effort, research and energy, but following these steps can make it much less miserable. Here's how you establish yourself as a true professional without spending years doing it. Disclaimer before we begin: You have to actually be good at something, in order to market yourself as a professional. If you're not, you're nothing but a pretender. Pretenders fail. TL;DR: Stick to your prices, and don't negotiate too much. Maintain a professional and well-made gig and profile. Look the part (no webcam shots at the kitchen table). Use the gig gallery to your advantage by showing off your work. Provide valuable content to your buyers to demonstrate industry expertise. It could be a guide you've written on the forum or a PDF in your gig gallery that is helpful to the buyer. Offer free consultations if it makes sense in your niche. Don't just copy/paste your responses to buyer requests: make each response count. Add your education to your Fiverr profile if it's relevant. Act like you mean business. Don't call people "bro" or "my friend". Take courses on Fiverr Learn to build credibility, and gain new skills. Say no with confidence if a buyer has unrealistic expectations or if you lack the expertise required to deliver the goods. Follow up during the order and ensure the buyer knows you're there for them after the order. 1. Don't be too flexible with your gig pricing It's tempting to accept any offer you get as a new seller. Negotiating when you have zero reviews can be beneficial. But don't keep doing it! When you have landed a sale or two with happy buyers, it's time to stick to your price! If you have any hopes of landing higher-paying clients, allowing too much room for negotiation can hurt your reputation and credibility by telling buyers that you don't know your worth. If you lack confidence in your own abilities, the buyer will probably lack confidence in them as well. P.S. A five-dollar gig instantly shows that you don't know your worth. If you sell anything for five bucks these days, you're not coming across as a professional. It will only serve to damage your credibility. 2. Make sure your profile and gigs are well-made Your gig and profile is like a virtual storefront. If it's ugly, buyers will go elsewhere. A professional-looking gig and profile will land more sales. That means no typos, gig thumbnails made by anyone but a designer, messy gig descriptions, etc. A well-made gig and profile will make you look more credible. Use Fiverr sellers to help you out in areas you struggle with. You also need to look the part. Just because you're working from home doesn't mean you should look like a slob on your profile picture. First impressions do matter! Dress up and hire a professional photographer. Doing all of this will cost you some money. But if you're not willing to invest in your business, perhaps you should consider a different career. 3. Showcase your best work Don't just tell the buyers that you're good at something. Show it. Even as a new seller, you have access to the gig gallery. You set it up when you make your gig. You can upload a gig video, photos, graphics and PDFs. Use the gallery to show off your best work. If you're a designer, create some stunning examples of your work. If you're a voiceover, upload your best demos. You get the idea. Showing prospective buyers your work will help them decide if you're the right seller for the job. Using the gig gallery properly will make you look more credible. 4. Provide valuable content to educate buyers Since you can't send buyers away from Fiverr, you should find ways of showing them your industry expertise on the platform. Examples: Write industry-specific guides for buyers on the forum Let's say your buyer is looking for a logo design but is having trouble deciding on a color. If you respond by sending them a well-written guide (that you wrote) about how to choose the right color for a logo, that immediately shows the buyer that you know your stuff. This is just an example. Be creative! Offer free consultations The goal of such a consultation should always be to land the sale by showing the client that you know your stuff. But make the buyer feel like it's about them (because it is). Use every consultation as an oppurtunity to learn more about their business. Knowledge is power and it will help you deliver better services. Use gig PDFs You can upload case studies from previous clients or work examples in the gig PDFs. Share them with your buyers if they reach out. 5. Submit high-quality responses to buyer requests Using buyer requests can be a pain in the neck. Frankly, I don't recommend using them to any established seller. But as a new seller, you will get access to some buyer requests after you've set up a gig. But making an effective response can be difficult. You have to be fast; otherwise, the request might disappear, but you must also nail the response. Beyond having perfect grammar, you should focus on what the buyer is looking for in the first sentence and avoid copy/pasted lists of what you can do. If the buyer is looking for a WordPress website, they don't need to know that you're a social media marketer. Including irrelevant stuff only tells the buyer that you have copied/pasted your response. Right there, you've lost your credibility. Start by stating specifics from their request. That tells the buyer that you've read their request. Continue with your value proposition, i.e. why the buyer should order from you and not someone else. Include relevant skills. 6. Add relevant education to your profile You can add your education on Fiverr. It will help build credibility, especially if it's relevant to your Fiverr gigs. It's by no means required, but it will make you stand out. 7. Act like you mean business Don't be casual. Don't respond using lots of emojis or call your buyer "bro" or "friend". They are not your brother nor your friend. They are your client. You instantly become more confident and dependable by acting like a professional. Your gig is a business. Treat it like one. 8. Take courses on Fiverr Learn When you take a course on Fiverr learn, it gets added to your Fiverr profile. Showing you've completed courses relevant to your gigs can help build credibility. The best part about doing this, is that you gain new skills while doing it. 9. Say no with confidence If a buyer comes to you with a project you can't deliver, say no. This could be a buyer with unrealistic deadlines, or perhaps you don't have the expertise required to deliver the goods. Being honest with your buyer and yourself will save you from trouble like negative reviews/feedback and help build credibility. I've said no to jobs before because I didn't think I was a great fit. A week later, the buyer returned with a different project and said they were impressed by my honesty and for setting realistic expectations. That job earned me 2000 bucks, and I still work with the buyer to this day. If you're in a situation where you don't have the required skills, refer the buyer to someone else. People remember stuff like that. 10. Always follow up You should follow up with the buyer during and after an order. Because it might come across as spam/annoying to message a buyer after an order, do this inside the order delivery message. Make sure they know that they can reach out to you if needed and that you're there for them. But don't forget: you should never work for free. It shouldn't be free if they need more work done that wasn't included in the original order. It harkens back to the "know your worth" part at the beginning. You should also follow up during the order by asking relevant questions, letting the buyer know that you're working on the project, and when they can expect results. In conclusion If you're a new seller, there are still ways of building your credibility on Fiverr, creating trust and engaging your buyers, even if you have zero reviews. But it takes time, effort and skill to do so, not to mention, investment on your part. How do you work to build trust and credibility on Fiverr?
  2. Hi Everyone. I’ve heard your feedback. We are in a constant state of what the purpose of the forum is. Recently, there has been an influx of comments and posts that make it very difficult to have meaningful conversations. This is partially due to the migration to the new platform. The survey everyone took a few months ago showed me some great feedback about what you’d like to use this platform for. Let's get back to that. In the previous forum, we had a system that I’ll call “trust levels”. These allowed users who had hit certain and specific milestones to unlock new features and posting limits. The more quality posts and interactions, the more trust you gained. Over the next day, I will be adding in these systems again. As such, a lot of you will see significant reductions in the amount of comments you can post in a given time frame. These levels will NOT affect your ability to leave reactions or read conversations. So please, think before you comment and make sure that you're adding value to the conversation. Level actions to move up and down include but are not limited to: Reputation level, activity, quality of posts, age of account, flags. Some features that can be unlocked when jumping to a new level: Post amount per day, new areas to have conversations, creation of polls, profile editing I am not going to publish the specifics about the triggers or levels, since there are some actors out there who want to “game” the system. That’s not the point of this forum or system. If you’re an active, productive, helpful member of this community, you will find no issues or changes to your daily interactions here. In addition to these user level changes, you will see some significant changes to the topic and conversation forums. These changes will likely be implemented early next week. As I’ve said in the past, and I will continue to say: Your participation here in the forum DOES NOT affect your Fiverr seller Gigs, sales, or rankings in anyway. I'm going to leave the comments open below, feel free to leave questions or comments here. I’m also available via PM. 
Thank you for reading! -MJ
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