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Showing results for tags 'terrible'.
CAN YOU PLEASE ENSURE A CUSTOMER SERVICE REP OR SUPERVISOR ACTUALLY READS THIS COMMENT IN FULL & PROPERLY FIXES THE ISSUE? I'M TIRED OF GETTING RESPONSES THAT DON'T EVEN APPLY. So I signed up for my account via the GOOGLE LOGIN OPTION. It skipped through the next page like an error and chose a random username for me. I did not like the username. I decided to change my email and disable the account. I went to rejoin the site with GOOGLE LOGIN OPTION and it just kept saying that my account was disabled. They've reopened my account and I made sure I changed the email on the account. I did as I had thought. Correctly. But every time I try to log in using the GMAIL LOGIN OPTION or try to rejoin the website using the GOOGLE LOGIN OPTION it says either the account has been disabled or it logs me into the account with the changed email and username I do not desire. I've talked to Fiverr Customer Support about 6 times about this via email and they completely disregard what I am saying. Your customer service refuses to read what I have said in full and they give me the proper fix. So I've decided to come here to get my issue fixed. You can view an example of the failed attempts at service via one of my ticket numbers that I'll provide here. >>> #6795576 My goal, in the end, is to disable this old account from my email via the GOOGLE JOIN/LOGIN OPTION so that I can actually create a proper account with the desired username. I still have yet to understand why it never gave me the option to choose my own username. CAN YOU PLEASE ENSURE A CUSTOMER SERVICE REP OR SUPERVISOR ACTUALLY READS THIS COMMENT IN FULL & PROPERLY FIXES THE ISSUE? I'M TIRED OF GETTING RESPONSES THAT DON'T EVEN APPLY. FYI I emailed "Frederico of Customer Support" (via this ticket number listed) the forum post and link so if it's ignored we will know who is to blame. I have gone through my emails and have decided to list the failed attempts with screenshots. Those will be posted next, to the forum. Please just fix the error. I'm tired of waiting. I've been waiting and conversing back and forth. Your customer service doesn't seem to respect my time though I have respected them thus far in spite of multiple errors and their obvious lack of reading the actual full email. It's insulting. I hope you don't treat all your patrons this way.