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Showing results for tags 'taking advantage'.
The service I offer is a screenplay coverage service. Customers pay based on the type of screenplay they have: $25 for a short, $40 for a pilot, and $55 for a feature. Additionally, the word count they receive also depends on the package they choose: 750 words for a short, 1,000 words for a pilot, and 1,200 words for a feature. The customer I'm dealing with has a pilot, but wanted to pay for the short package. I let him, but with the understanding he gets the short word count (750 words). Here's the issue, though. After he submitted the pilot, he literally added an additional 29 questions for me to answer. Because of this, I ended up writing him 4,400 words instead of the 750 word max the package includes. I wasn't too happy about the extra work I had to do, but I like the guy, so I was okay with it. Once I was done answering all these questions, however, he put my order in revision because he has some 'follow up questions' he wants answered first. He's done this before where his follow-up questions literally go on daily for weeks. So, I guess my question is: how do I get this guy to stop taking advantage of the Fiverr conversation platform and revisions option without being rude? He's a loyal customer, so I don't want to antagonize him. Also, is he in any way violating Fiverr's rules?