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Hi everyone, Hope everyone's healthy and doing great. I have some questions and concerns related to my on-time delivery rate. I've been a seller for quite awhile but I don't work frequently due to some reasons but I've kept my other metrics 100% except my on-time delivery. I got my last order from a client suddenly without any discussion and for some reason didn't get a notification right away. In short I was late on my delivery and the client wasn't upset at all but my delivery rate went down from 100 to 85-80 percent. After I didn't get any orders even though I'm working with another long term client but those orders take time so the problem I'm facing right now is my delivery rate automatically gets lower and lower e.g after my last order it went from 85 to 75 and now it's 67 percent even if I didn't get any orders after the first one. I'm a little confused and concerned because it's easy to get your rate down from just one order and hard to get your metrics up and positive again. I'll appreciate any guidance or direction from you guys. Thanks in advance for reading this and sharing your knowledge.
Hey I am kind of new to fiverr and I got a few orders the last couple weeks but I forgot about an order and delivered it late but less than an hour I have done 31 orders before that all of them 5 stars on time will this affect my 5 star or even the deliver on time percentage?