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I received a link from buyer (hacker) and that was malware which I didn't get at that time So I opened that in my laptop. And right after that hacker hacked my system and fiverr account and placed 4 orders from my balance. As this is unusual activity Fiverr immediately disabled my account temporarily and takes the access from me and cancelled all the order which hacker did to multiple seller I contact fivver and tell them full situation and they already knew that my account got compromised. So they asked me to verify my details like Payoneer I'd numbers. Last 4 orders amount and later they asked me to verify identity which I did, and my identity is verified NOW. I am able to login in my account but I am still getting account disabled notification. My question is is there anyone who experienced same in past and how much time Fiverr support takes to reactivate accounts like this? It's been 48 hours and Fiverr support didn't replied me so I am worried now about my gigs as they were ranked on 1st page so I don't want to lose my page ranking I will be very thankful if someone give me right answer?
Two days ago I got an email from Fiverr CS that "We have reasons to believe your device, as well as your Fiverr account, may have been compromised due to malware.As a security measure, withdrawing will not be possible on your account at the moment. This email is sent to you with a goal to assist you to secure the account and support you continue doing business as usual." After that they asked me to scan my system for malware and send us Screenshots of Antivirus scans so they can further review my account. I did that, got reply that matter has been sent to relevant team to further review. It's been more than 48 hours and still I'm not getting any update, my withdrawals are blocked. I sent them message to update me for which I got a reply that we will update you as soon as it is resolved. What should I do? How long it will take? did someone else experience this in past? I'm really worried about it as my withdrawals are blocked and it's affecting my performance on ongoing projects. Please help.
https://www.fiverr.com/share/8v35D4 https://www.fiverr.com/share/w3x2e8 https://www.fiverr.com/share/ZR3Lv8 Malware 2.pdf