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I feel really bad after losing the best seller in gig and fiverr choice badge.
Hello everyone! Two weeks ago I completed an order, buyer didn't respond in 3 days after delivery and order marked as completed. Today when funds had to be cleared I see messege saying "Cleared Funds Reversed to Pending" and "Cancelled Payment Refunded to Buyer". When I press View order button I can see that order NOT canceled and everything is alright. Now I contacted CS and awaiting for response. But as I can understand from my previous experience with fiverr I'll never get this money back. Very sad. So what I want to know: 1. What should I do to not lose my money again? I did everything like always and almost all my customers rate me as 5 star, furthermore this Gig has a Fiverr's choice. 2. Why it is separated into 2 things 52 and 12 USD? .