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Found 12 results

  1. My percentage of "Inbox response time" is going down, and I'm not receiving any messages from new clients, besides that I have responded to all the clients that I have had, and the percentage keeps going down. I'm not sure what I'm doing wrong. I've already placed a ticket, if you're wondering. If someone knows what I can do to resolve this issue, I'll appreciate it. Thanks.
  2. A buyer is asking for updates to an order sent to the message inbox instead of the order page. Is this even allowed, or is the order page more secure? Might not be important, but the "buyer" isn't even the one who accepted the offer, but a friend he contacted.
  3. Hi, While working as a freelancer good communication between seller and buyer is a must, but while working on Fiverr sometimes it creates a mess, like when you send a message the receiver don't know what is this message all about and it creates confusions, so I was just wondering why not Fiverr introduce a "reply to a particular message system" instead of this old conversational system. It will definitely helps the seller and the buyer to understand each and other effectively.
  4. Hi Everyone, I'm recently experiencing a delay in loading Fiverr website as well as the inbox. Sometimes, the mobile app doesn't send messages at first time and need to try twice. Is there anyone else experiencing the same issue? Thank you.
  5. Hey everybody, I am facing an issue.Yesterday i received a message from a buyer i tried to reply with app but when i go back to inbox list my message disappeared sadly. Then i try with desktop web app but still the same can anyone tell me what's going on? thanks!!!
  6. I will send my Client's custom orders within the inbox area. Once they accept the order, I will go to click the "View Order" button and instead of it taking me to the order itself, I am redirected to the https://www.fiverr.com/business page. Same goes if I click on the "order page" link. Instead of the order, it takes me to the https://www.fiverr.com/business page. Please fix this! Thanks 😄 See screenshot with red outlines.
  7. I was chatting with my client and came across the "Create an Offer" option, can anybody tell me what is it and what is the use of this option
  8. When trying to send messages to a customer from the phone app as soon as I exit the chat the messages disappear and if I try to open it from the pc it says "Something went wrong. Try refreshing the page"
  9. Hello! When a buyer/client comes in the inbox after sending a buyer request, how to convince the buyer to buy your service. Also, How can I assure him that my service is perfect for him? And which words should use to welcome the client?
  10. Hi fellow sellers! New Seller here (going to complete a month next week). So I'm a little curious with the way things have gone (maybe "hesitant/frightened" would be better) On my second order (buyer placed 2nd order after accepting the 1st), I had to come up with revisions (which was what I offered). Now here comes the situation: He asked me to add some more info in the document, which I was willing to do (I think this was the 4th edit). He later marked the order complete (since it was due today). Now I've managed to do the required edits, but am not able to text him. I get the following message: What's worse is that any message I type to him, I get this alert; and I've done it 4 times. However he is able to text me and is currently waiting for my edits. Now as a New Seller, I am obviously worried about the TOS violation, but what exactly have I done? The buyer is also waiting for my reply and since I cannot text him, I may risk losing the chance of working with him again.
  11. Hi, so my Inbox Response Rate is reducing for some reason and I have no idea why. I've responded to every message that wasn't spam so I have no idea what's going on. Does anyone have a similar experience?
  12. Sometime, buyers are inboxing a message for requesting a work which match with my different gig service. So if i change gig package/offer as per service requirement, thus have any bad or goof impact for next impression or something lower response rate??? let me know anyone please!!
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