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  1. I joined Fiverr in 2012, when Fiverr was only 2 years old. It was instant success and my gigs sold more than pretty much any other gig in their category, becoming best selling gigs on the whole marketplace quickly and stood that way for many many years. As my service was pretty unique in focusing more on the quality part, when others were focusing on the quantities. I'm constantly being praised by buyers on how they enjoy my services and especially my communication skills, making lots of returning buyers. Fiverr also looked totally different back in the day! More simple, yet still powerful. I climbed to level 2 fast, but never have I been promoted to TRS, despite having excellent stats and getting 12,000+ positive reviews in my Fiverr journey so far, and not nearly every buyer bothers to even review despite returning again and again (Makes sense, as all I deliver is number graphs and not art for example). So there has been lots of sales! Naturally there were bumps in performance like for everyone. Sometimes impressions drop like crazy, but return back to normal. (Sometimes after a support ticket only) Except about 2 years ago or so, I noticed that impressions never returned to normal after dropping down, and I could notice that my gig was on the last page of search. Promoted gigs success! It lasted for some months, until my gig was eligible for the "Promoted gigs" feature. As soon as I enabled it, my gig jumped instantly to 1st page where it has been 8 years, and impressions returned to normal again, but the promoted gigs itself was saying only a small bit of the impressions were because of it. After a couple of weeks the gig was no longer eligible for it, and impresions dropped by about 98% again and I could again find my gig on the last page. After a couple of months, it was again eligible for the promoted gigs feature, and same happened again, but only for 1 week this time. Then again after perhaps 3 months, it was again eligible for it for about a week, returning impressions to normal again for that time. Since then my gigs have no longer been eligible for that feature, so has been about a year now or so. Since then also after I've contacted support about the issue, they no longer have been able to fix it, and only say that it's normal for impresions to drop like that, and not permanent. But as it has been a couple of years if ignoring promoted gigs, it does feel pretty permanent to me. Current situation All impressions still down, and gigs on last pages. Pretty much all sales I get these days are only from my own efforts, so I'm questioning why am I providing my services on Fiverr when all I get is a 20% seller fee on sales and tips and not much in return, other than to showcase my gig's long lasting quality. There are other alternatives that are more profitable, that I'm seriously starting to consider. I just have extremely high respect (Some of my old buyers are due to Fiverr showing my gig to them years ago) and hopes for Fiverr, as it has proven to been great before. But even my patience has a limit. I've also maintained perfect seller statistics for a long time, so it is a mystery. Feel free to ask if you have any questions as a newer seller! I see lots of misinformation being spread on this forum being by people who think they know something, when they don't. But I'm fairly confident I know pretty much everything there is to know about Fiverr (That is not a secret, like algorithms) and I'm happy to share my knowledge! ☺️ I also attached a stats graph of impression drops! It's not from this year though, but gives an idea how much the impressions can drop. I'm not attaching this year's impression graph, as its a static line for this year, 400-800 impressions per month, much like in the old graph shows, just without not the jump back to normal impressions.
  2. CAN YOU PLEASE ENSURE A CUSTOMER SERVICE REP OR SUPERVISOR ACTUALLY READS THIS COMMENT IN FULL & PROPERLY FIXES THE ISSUE? I'M TIRED OF GETTING RESPONSES THAT DON'T EVEN APPLY. So I signed up for my account via the GOOGLE LOGIN OPTION. It skipped through the next page like an error and chose a random username for me. I did not like the username. I decided to change my email and disable the account. I went to rejoin the site with GOOGLE LOGIN OPTION and it just kept saying that my account was disabled. They've reopened my account and I made sure I changed the email on the account. I did as I had thought. Correctly. But every time I try to log in using the GMAIL LOGIN OPTION or try to rejoin the website using the GOOGLE LOGIN OPTION it says either the account has been disabled or it logs me into the account with the changed email and username I do not desire. I've talked to Fiverr Customer Support about 6 times about this via email and they completely disregard what I am saying. Your customer service refuses to read what I have said in full and they give me the proper fix. So I've decided to come here to get my issue fixed. You can view an example of the failed attempts at service via one of my ticket numbers that I'll provide here. >>> #6795576 My goal, in the end, is to disable this old account from my email via the GOOGLE JOIN/LOGIN OPTION so that I can actually create a proper account with the desired username. I still have yet to understand why it never gave me the option to choose my own username. CAN YOU PLEASE ENSURE A CUSTOMER SERVICE REP OR SUPERVISOR ACTUALLY READS THIS COMMENT IN FULL & PROPERLY FIXES THE ISSUE? I'M TIRED OF GETTING RESPONSES THAT DON'T EVEN APPLY. FYI I emailed "Frederico of Customer Support" (via this ticket number listed) the forum post and link so if it's ignored we will know who is to blame. I have gone through my emails and have decided to list the failed attempts with screenshots. Those will be posted next, to the forum. Please just fix the error. I'm tired of waiting. I've been waiting and conversing back and forth. Your customer service doesn't seem to respect my time though I have respected them thus far in spite of multiple errors and their obvious lack of reading the actual full email. It's insulting. I hope you don't treat all your patrons this way.
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