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Found 6 results

  1. When a buyer requests additional work after placing the order and he disagrees to pay more for additional work, what options do sellers have ?
  2. I having now a running order with a bad client.. ge refuses to speak english. he reads and responds with Italian.. he didn't notice that ive delivered two files instead of one.. I exactly delivered what he needed.. he called me unprofessional, he said "I sent 1000 messages explaining and at the end you did what you wanted" 🙁🙁🙁🙁 Im afraid of bad rating or order cancelation. Can Fiverr help me against this case? what can I do?! 😥
  3. I was given an order for 80$ which I had to complete in 2 weeks. The buyer sent me his creative brief and gave me details about the order. I tried to reach out to him to ask some questions about 2 of the shots I had to make but he did not respond. I completed the order and waited for his response to my questions but he did not come online. I delivered the order but he opened a dispute a day after the delivery date requesting cancellation of the order because " The quality of the work I received was poor". I followed his instructions exactly and even sent the final order but he is refusing to pay me.
  4. Just a quick question! I had a buyer order one of my gigs without messaging me first (despite a request on my gig page for such a thing to be done), and it wound up being for something I couldn’t do. I requested a cancellation, but he isn’t responding. Fiverr says that the order will be automatically canceled after two days, however… The due date will happen before those two days are up. Will the order still show up as late in that case, or will the disputed status protect it? Can’t say as I’m fond of either option, but I’d rather have a cancel than a late order.
  5. We all know how order cancellation affects seller's profile and Fiverr business. But when buyer ordered by mistake and immediately dispute it, if seller accept it, what would happen? Does it affect order cancellation rating? If rating goes down, why!! It is not a seller's fault. How can we handle it? Do you have any idea? I frequently face this problem. Need some suggestions. Thank You. 🙂
  6. Long story short: Returning buyer orders without PM first, provides inaccurate or none description to the gig as well as low quality files. Communication is vague and uninterested about having a good workflow with the seller. After several deliveries, more revisions than the ones permitted and no given info on how to meet the desired outcome buyer requests cancellation, stating I can't do the gig. As a seller, one tries to focus on working things out and make the best out of it. Sometimes this is not enough and the buyer requests to cancel order after the seller spent working hours on the project for nothing, Gig get canceled, money goes back to the buyer with no consequences whatsoever, It is not the first time that a buyer behave this way with some general disregard about putting effort in explaining what they want or providing accurate info or decent requirement files. I understand its up to the seller to decide to stop going through with the order or to even begin with it, on the other hand the reality is that seller want to be good communicators and try to be nice and accommodating, to get good reviews and ultimately to earn some money. This means that the seller - client relationship is rarely on the same level. Most importantly if sellers behave incorrectly they faces a number of (fair) consequences while clients can freely keep do whatever they want. As a seller I feel I need some kind of protection from these issues on the platform I work on. For instance now I can’t even put a negative review for this last gig that got canceled by resolution center, I lost days after a client for a 30$ job and nobody will know of my experience with him. And he will keep playing sellers this way. I don’t even care too much about those 30$ he owes me, I care about all the working hours I lost because of him, thats why I think some follow up on behaviours like these should be part of Fiverr's policy. I hope some of you will relate to this. I'm exhausted of having to deal with these kind of people. The question is: WiLL FIVERR SOLVE THIS? Below parts of the conversation with this customer (returning customer btw, 3rd order with me) and finally a few other people who had the same experience with this buyer which will suffer NO CONSEQUENCE for stealing sellers valuable time HERE ARE THE FEW PEOPLE WHO COULD MAKE A REVIEW (AND THEREFORE HAD TO CONCLUDE THE ORDER JUST TO AVOID LOSING THEIR MONEY OR HAVING LOWER RATING ON THEIR PROFILES)
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