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Showing results for tags 'dispute'.
We all know how order cancellation affects seller's profile and Fiverr business. But when buyer ordered by mistake and immediately dispute it, if seller accept it, what would happen? Does it affect order cancellation rating? If rating goes down, why!! It is not a seller's fault. How can we handle it? Do you have any idea? I frequently face this problem. Need some suggestions. Thank You. 🙂
Long story short: Returning buyer orders without PM first, provides inaccurate or none description to the gig as well as low quality files. Communication is vague and uninterested about having a good workflow with the seller. After several deliveries, more revisions than the ones permitted and no given info on how to meet the desired outcome buyer requests cancellation, stating I can't do the gig. As a seller, one tries to focus on working things out and make the best out of it. Sometimes this is not enough and the buyer requests to cancel order after the seller spent working hours on the project for nothing, Gig get canceled, money goes back to the buyer with no consequences whatsoever, It is not the first time that a buyer behave this way with some general disregard about putting effort in explaining what they want or providing accurate info or decent requirement files. I understand its up to the seller to decide to stop going through with the order or to even begin with it, on the other hand the reality is that seller want to be good communicators and try to be nice and accommodating, to get good reviews and ultimately to earn some money. This means that the seller - client relationship is rarely on the same level. Most importantly if sellers behave incorrectly they faces a number of (fair) consequences while clients can freely keep do whatever they want. As a seller I feel I need some kind of protection from these issues on the platform I work on. For instance now I can’t even put a negative review for this last gig that got canceled by resolution center, I lost days after a client for a 30$ job and nobody will know of my experience with him. And he will keep playing sellers this way. I don’t even care too much about those 30$ he owes me, I care about all the working hours I lost because of him, thats why I think some follow up on behaviours like these should be part of Fiverr's policy. I hope some of you will relate to this. I'm exhausted of having to deal with these kind of people. The question is: WiLL FIVERR SOLVE THIS? Below parts of the conversation with this customer (returning customer btw, 3rd order with me) and finally a few other people who had the same experience with this buyer which will suffer NO CONSEQUENCE for stealing sellers valuable time HERE ARE THE FEW PEOPLE WHO COULD MAKE A REVIEW (AND THEREFORE HAD TO CONCLUDE THE ORDER JUST TO AVOID LOSING THEIR MONEY OR HAVING LOWER RATING ON THEIR PROFILES)