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Finally! You're a freelancer and a successful Fiverr seller. You've made it. You have a steady income from happy buyers, and you're thinking: "This wasn't so hard!". Well, you'd be wrong, wouldn't you? Even though you've probably had bad buyers bogging down your dashboard occasionally, it's the big projects going wrong that hurts the most. I've written about bad buyers before. But I thought a 2022-version was in order. Honestly, I just felt like writing something other than client projects. So here we are: 4 types of nightmare buyers and how to deal with them. Since I've been watching a lot of Stranger Things lately, I'm naming my bad buyers after monsters in the series. You'll just have to excuse my nerdiness. Demandogorgon This buyer has no concept of boundaries, be it personal or professional. They expect you to respond to messages at 3 a.m., even on weekends. When you respond, they demand to know why you haven't replied to their last 16 inbox messages. They are like psychic vampires, sucking the very life out of your day. You just want to block them. How do I set boundaries with this type of buyer? To be honest, I don't. I just lock the door, and by that, I mean blocking them. If a buyer turns out to be a Demandogorgon, I will never work with them again. If you work with a Demandogorgon, you should at least get paid for it. I used to set up custom offers for "added consultations." These days, I'm lucky enough to have the option of firing a client if I don't want to work with them. Scopoflayer You're finally getting to the last phase of an order: delivery. You're proud of your work and have put a lot of time and effort into it. Five seconds later, you hear what I like to call the "my-ear just-popped" sound effect from Fiverr. "We've got news about your order…" Fine. It's probably something minor. I'll look at it right away. "There's just a couple of tiny issues we need you to look at," says the buyer. You're happy to help iron out a couple of tiny issues. *My-ear-just-popped-sound-effect*. "Oh, and could you just…." Five revision rounds later, you realize that the buyer will never stop doing this. There's no end in sight. A revision constitutes a small change. I include two revisions on all orders. When those are spent, the buyer can expect their own little "my-ear-just-popped-sound-effect." It's a custom order extra. I've made thousands over the years on Scopoflayers. I love them. If they don't wish to pay, I don't wish to work. It's that simple. Tell them so in a direct but polite manner. Stay professional. "I'm sorry, but I'm unable to take on pro-bono projects at this time, and the changes you've requested are outside the scope of the original order." Negotodog Suppose a buyer is constantly trying to negotiate your rates. In that case, you should take a step back and evaluate if you want to work with this person or not. Consider why they feel the need to negotiate. It might not be because they refuse to pay your rate. Many buyers on Fiverr expect a low price. Even though Fiverr is still a value marketplace, the time of the five-dollar gig has come and gone – thankfully. Depending on the situation, I use a couple of techniques on this type of buyer. a) I take the time to educate the buyer on the value I'll be delivering, or b) I tell them my rate and then make an "exception" to this – but only this time. In my book, this should only be an option on big projects. In case a, I won't budge because I don't need the project. I might budge a little if it's one of those "this makes my month!" projects. It makes the buyer feel like they've won. But that's not the only type of Negotodog. Another type are the ones who have no idea what it takes to complete what they're asking of you. In the writing category, I'm sure that the Negotodog thinks I'm just typing away on my keyboard at a blazing speed all day long. They don't consider the planning, research, proofreading, and editing that goes into their content. And as a voice-over actor, I often get the "but it only takes 10 seconds to record!" line from clients who don't wish to pay my minimum rate for an order. Ignorance is bliss until they meet a seller who knows their worth. I'll often go for option a with this buyer if I'm interested in the project. If not, I'll say, "Thank you for considering me for this project. However, your budget is not aligned with my rates at this time. Perhaps I can recommend one of the cheaper freelancers here on Fiverr?" The last type of Negotodog just wants you to undervalue yourself and your work because they can't afford you. They get the same response as above. Toxic Spider monster If your buyer has a bad day and takes it out on you, there's no excuse. If the buyer is generally disrespectful, there's no excuse. If they call you names or don't respect your boundaries, there's no excuse. Simply put; being a toxic spider monster is inexcusable. You need to run. Now. Don't accept this type of behavior from anyone. The longer you put up with the toxic spider monster, the more they will push your buttons. But even when you meet one, be polite (but firm). "I'm sorry, but I'm not comfortable with your behavior towards me. I expect all my buyers to treat me with the same respect I afford them. For that reason, I don't think we're going to work out. I wish you the best of luck. P.S. I wish Fiverr would replace the my-ear-just-popped-sound-effect.
....a buyer's communication is absolutely...well...garbage. Any ideas would be much appreciated. Is there any way that I could sack a buyer without hurting my OCR or any of my ratings? I provide web design, a client 'out of the blue" (while we were exchanging messages about getting assets together and what things he wanted) bought one of my related gigs. The gig is due by Tuesday evening - it's now Saturday evening, there is no way it's going to be finished on time. It's only a homepage, pricing, registration and thank ypu page as well! I'm asking simple questions of them about what they want and supplying helpful images to make referencing elements/sections on the page easy and to make sure we're both talking about the same thing.. Instead of an answer related to the question, I'm just getting irrelevant, random 'musings' about fonts and colors. I run a niche web design agency away from Fiverr and it's easy to help keep clients focused. On Fiverr, I've run into this a few times, but I've quickly learned, it's all about your ratings as a seller and upsetting buyers is not a good idea! So really, in this case, is it possible to sack the buyer and not harm my ratings? Thanks to anybody, who can help! Tom
I just got my 3rd order, but I'm not as excited as I should be; in fact, I'm scared. I came across this client via buyer's request where he wanted content editing but ended up settling for blog posts. He seemed pretty uptight and rude at places. Insisted on doing business off Fiverr and bargained a lot. I kept my cool and didn't care since I thought he'll ghost or not go ahead with the order. But he did. He agreed to my prices. He even placed a bulk order. A pretty big one. Now, he's a professional, and his demands are high. I'm just scared if I'll live up to his expectations. With that, I even denied numerous things like lowering my prices or getting in touch off Fiverr so I wonder if he'll take it out on the review he gives. It's mainly because he's given 3 to 4 stars to his previous sellers (yes I stalked :p) and with just 1 review on my profile, his will really REALLY affect me and my growth on Fiverr. Any tips and motivation will be highly appreciated. ~ Shreya