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Showing results for tags 'chargebacks'.
Hello A buyer contacted me on requesting a 24-hour turnaround on a gig. Which I agreed to and actually delivered in 12 hours and marked as delivered (as stated on my page) I didn't heard anything back from them and 5 days later, the gig is marked as cancelled THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE. At the exact same time, the order was marked as cancelled, I received an email from Fiverr stating: ------ You just got refunded for a canceled order Good news! Your revenues for the canceled order by X due to a dispute were returned to your account, without affecting your cancellation rate. You can withdraw these funds from your account after a safety period of 7 days. ----- On the app it also stated "You were compensated for your canceled order" I'm really unclear what's going on as it looks like the buyer issued as chargeback which was approved and at the same time Fiverr have said it wasn't valid and the money has returned. But it hasn't yet (maybe it will do in 7 days). It's just weird I received all the messages at the same time. (Obviously I know what the buyer has tried to do here but I'm not entering that at this stage)