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I having now a running order with a bad client.. ge refuses to speak english. he reads and responds with Italian.. he didn't notice that ive delivered two files instead of one.. I exactly delivered what he needed.. he called me unprofessional, he said "I sent 1000 messages explaining and at the end you did what you wanted" 🙁🙁🙁🙁 Im afraid of bad rating or order cancelation. Can Fiverr help me against this case? what can I do?! 😥
Hello, I hope everyone of you is fine and doing great with life. The story I am going to share with you guys is sad and demotivating for fiverr sellers. On Oct 03, 12:06 am, I got a message from a German buyer that he has some html, css files on which a seller was working but the work is incomplete and he wants me to complete it. He was only talking German. However we finalized everything and started the order of $350 usd. I added four deliverables in the order description in English so fiverr customer support can also understand, because I dont know if they are unable to use google translator to translate what buyer is saying. So, deliverables were there. I carried on my work. I updated the buyer with code files and videos as proof of work. The buyer always appreciated my work. I have all the proofs. He even sent me a revision on order page and I revised the code. I again sent the proof of work video. After a day, on Oct 08 05:08 am, I received an email from fiverr custom support that the order was cancelled and payment was refunded to buyer. On which basis, I dont know? So, the email says "click here" to see the reason. But this click here has no link in it. As you can see the attached screenshot as well, there was no link in "click here". Now, I have videos of proof of work. Buyer is appreciating me for my work. Order is cancelled without any reason. Buyer has blocked me after that so I can not talk to him. Where is fiverr customer support here? Is there any security for fiverr's seller? This is scary!!!