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Showing results for tags 'bad customer'.
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Hi Fiverr forum, I am relatively new to Fiverr and started doing my first translation gigs a few months ago. So far all has been fine, until this one customer came along. I have done a few gigs for him before, but I do find him really annoying, as he always tries to haggle my prices, manipulates the word count until I check the file, doesn't want to pay for quick delivery etc. Last night I had enough, as he asked me to do another gig, but I decided to be honest with him and tell him, that I wasn't interested in doing work for him anymore. To my annoyance, we had one gig that was yet to be labeled as finished and he gave me a 1 star review, saying I am rude and deliver "pathetic work". Funny for someone, who wanted me to do more 🙂 Anyways, I need to write a reply to his review to try and look professional and save as much of my reputation as possible. So far I have written this: "Hi. It has been my impression, that you have been satisfied with my work, as you do not come with feedback or corrections, but keep asking me to do more gigs. I have always aimed to be direct and honest in my communication to you on a professional level" I am really angry, so I am trying not to put too much feeling into the reply, so I wonder if any of you could help me? Thank you!
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Hello I'm Fiverr new seller. I want to know that Which is the best way order cancel or take unacceptable reviews? Would you please share your personal experience? Thanks- 9 replies
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I had a bad problem. The buyer asked for a small gig, paid very little. I also tried to work hard, but then he request me to modify it many times, the revisions were sometimes different from each other. The buyer is very demanding. But I still tried to complete it. After completing the application and give the rating. He wanted me to continue working on another project but I say NO because he was trying to take advantage of me. A few hours later I saw him cancel the order through Fiverr CS, I was really shocked and I couldn't find a reason to cancel it in the mail or anywhere else, no explanation. I AM QUESTION TO CANCEL ORDER FOR NO REASON, WHO WILL PROTECT THE SELLER? -
The service I offer is a screenplay coverage service. Customers pay based on the type of screenplay they have: $25 for a short, $40 for a pilot, and $55 for a feature. Additionally, the word count they receive also depends on the package they choose: 750 words for a short, 1,000 words for a pilot, and 1,200 words for a feature. The customer I'm dealing with has a pilot, but wanted to pay for the short package. I let him, but with the understanding he gets the short word count (750 words). Here's the issue, though. After he submitted the pilot, he literally added an additional 29 questions for me to answer. Because of this, I ended up writing him 4,400 words instead of the 750 word max the package includes. I wasn't too happy about the extra work I had to do, but I like the guy, so I was okay with it. Once I was done answering all these questions, however, he put my order in revision because he has some 'follow up questions' he wants answered first. He's done this before where his follow-up questions literally go on daily for weeks. So, I guess my question is: how do I get this guy to stop taking advantage of the Fiverr conversation platform and revisions option without being rude? He's a loyal customer, so I don't want to antagonize him. Also, is he in any way violating Fiverr's rules?- 2 replies
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