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Found 9 results

  1. Some buyers will want you to work for free. As a professional, you should politely decline this type of request. Here's some tips on how to avoid endless revision loops and buyers trying to manipulate you into working for free. 1) Be clear about what's included in the initial price from the start. 2) If they ask for addition work, require payment. Try "Thanks for the update! Here's my quote for the additional changes you requested" or something similar. 3) If the client goes "I'm not paying for that. It should be included!" you can respond with "I understand that you feel that way, and I'd love to help you out. However, this is outside the original scope of this order. I'd be very happy to set up a custom order extra for you, but I'm unable to take on pro bono work at this time." 5) If the client refuses to accept the offer and you're sure you have delivered what was promised, according to your gig specifications and agreement with the buyer, deliver the order again, thanking them. Remind them in a polite manner that this order included X amount of revisions. Make sure to include that you're happy to assist with their revision when/if their budget allows for it. There's no reason to work for free. Ever. If you get a bad review, you can respond to it, explaining that the buyer wanted you to work for free and asked for changes that weren't agreed upon for free. 99% of people reading that review/response at a later date, will be a) a person with a grasp of how to do business, i.e. they will understand and appreciate you as a freelancer, or, b) another buyer who wants you to work for free, i.e. someone you'd want to avoid at all costs anyway. And remember: if a buyer threatens you with a negative review to scare you into working for free, you can report them. That's not allowed. Finally: never offer unlimited revisions included in the price! No serious professional would ever do this. Every revision is an oppurtinity to earn more money.
  2. Finally! You're a freelancer and a successful Fiverr seller. You've made it. You have a steady income from happy buyers, and you're thinking: "This wasn't so hard!". Well, you'd be wrong, wouldn't you? Even though you've probably had bad buyers bogging down your dashboard occasionally, it's the big projects going wrong that hurts the most. I've written about bad buyers before. But I thought a 2022-version was in order. Honestly, I just felt like writing something other than client projects. So here we are: 4 types of nightmare buyers and how to deal with them. Since I've been watching a lot of Stranger Things lately, I'm naming my bad buyers after monsters in the series. You'll just have to excuse my nerdiness. Demandogorgon This buyer has no concept of boundaries, be it personal or professional. They expect you to respond to messages at 3 a.m., even on weekends. When you respond, they demand to know why you haven't replied to their last 16 inbox messages. They are like psychic vampires, sucking the very life out of your day. You just want to block them. How do I set boundaries with this type of buyer? To be honest, I don't. I just lock the door, and by that, I mean blocking them. If a buyer turns out to be a Demandogorgon, I will never work with them again. If you work with a Demandogorgon, you should at least get paid for it. I used to set up custom offers for "added consultations." These days, I'm lucky enough to have the option of firing a client if I don't want to work with them. Scopoflayer You're finally getting to the last phase of an order: delivery. You're proud of your work and have put a lot of time and effort into it. Five seconds later, you hear what I like to call the "my-ear just-popped" sound effect from Fiverr. "We've got news about your order…" Fine. It's probably something minor. I'll look at it right away. "There's just a couple of tiny issues we need you to look at," says the buyer. You're happy to help iron out a couple of tiny issues. *My-ear-just-popped-sound-effect*. "Oh, and could you just…." Five revision rounds later, you realize that the buyer will never stop doing this. There's no end in sight. A revision constitutes a small change. I include two revisions on all orders. When those are spent, the buyer can expect their own little "my-ear-just-popped-sound-effect." It's a custom order extra. I've made thousands over the years on Scopoflayers. I love them. If they don't wish to pay, I don't wish to work. It's that simple. Tell them so in a direct but polite manner. Stay professional. "I'm sorry, but I'm unable to take on pro-bono projects at this time, and the changes you've requested are outside the scope of the original order." Negotodog Suppose a buyer is constantly trying to negotiate your rates. In that case, you should take a step back and evaluate if you want to work with this person or not. Consider why they feel the need to negotiate. It might not be because they refuse to pay your rate. Many buyers on Fiverr expect a low price. Even though Fiverr is still a value marketplace, the time of the five-dollar gig has come and gone – thankfully. Depending on the situation, I use a couple of techniques on this type of buyer. a) I take the time to educate the buyer on the value I'll be delivering, or b) I tell them my rate and then make an "exception" to this – but only this time. In my book, this should only be an option on big projects. In case a, I won't budge because I don't need the project. I might budge a little if it's one of those "this makes my month!" projects. It makes the buyer feel like they've won. But that's not the only type of Negotodog. Another type are the ones who have no idea what it takes to complete what they're asking of you. In the writing category, I'm sure that the Negotodog thinks I'm just typing away on my keyboard at a blazing speed all day long. They don't consider the planning, research, proofreading, and editing that goes into their content. And as a voice-over actor, I often get the "but it only takes 10 seconds to record!" line from clients who don't wish to pay my minimum rate for an order. Ignorance is bliss until they meet a seller who knows their worth. I'll often go for option a with this buyer if I'm interested in the project. If not, I'll say, "Thank you for considering me for this project. However, your budget is not aligned with my rates at this time. Perhaps I can recommend one of the cheaper freelancers here on Fiverr?" The last type of Negotodog just wants you to undervalue yourself and your work because they can't afford you. They get the same response as above. Toxic Spider monster If your buyer has a bad day and takes it out on you, there's no excuse. If the buyer is generally disrespectful, there's no excuse. If they call you names or don't respect your boundaries, there's no excuse. Simply put; being a toxic spider monster is inexcusable. You need to run. Now. Don't accept this type of behavior from anyone. The longer you put up with the toxic spider monster, the more they will push your buttons. But even when you meet one, be polite (but firm). "I'm sorry, but I'm not comfortable with your behavior towards me. I expect all my buyers to treat me with the same respect I afford them. For that reason, I don't think we're going to work out. I wish you the best of luck. P.S. I wish Fiverr would replace the my-ear-just-popped-sound-effect.
  3. Hi everyone: So I'm a new seller and I've had three potential clients and a bunch of scammers. One of the buyers was a professional writer, one was an artist and one was a newbie writer. I have a Beta/Sensitivity Reading gig so I'm wondering if I felt more comfortable with the writers? IDK. Anyway, none of these clients had a review because they're all new. My first client was pretty on point: she explained what she wanted, got me her docs (and even when she had a problem uploading it), she waited patiently for Fiverr support to help. THANK GOODNESS! The second potential buyer was an artist who requested things that were not a part of my "typical" gig package (although I could do it within the THEME of my package). I normally review writings and he wanted me to review "some writing" but with a bunch of photos. He kept going back and forth and after I would answer him, he would go invisible. Then, he would show up again, kind of asking for the same types of stuff but at a much, much lower rate. Because I didn't know we could just say "no" to people we felt we wouldn't work well with, I continued to try to please this potential buyer. He eventually requested a custom order (for more than 60% lower than what he should have paid) but since I cut out a bunch of actions, I put it down to the lowest amount I could take but kept the delivery days the same. After writing up the extensive custom order, he didn't respond. LOL. I even went back to him and asked him if he had received the order and if he had additional questions. But..... he ghosted me! lol. A few days later, I went to remove him from my message inbox and saw that he had a rating. He had selected another person to do his gig. And she was charging WAY less than me. Like, pennies. She gave him a 5 star review and he gave her a 4 star review. I don't know if she was adequate or if he was trying to get what he wanted done at a cheap rate and found out that he couldn't get it done. Sad. Anyway, I archived his messages and blocked him. The third buyer was also a writer. Again, I think I just vibe a little better with writers because I am a writer and I kind of understand a little more of what they're probably looking for (if that makes sense). Anyway, this time, I found myself asking a few more questions about his project and what inspired him to do the project. I felt that by askinig some questions, I might get to see a little bit more of what type of buyer I was dealing with in order to make a better decision as to if the buyer and I could really work together in a positive way. I'm happy to say that he seems real cool and he hired me and I accepted his project: a win-win. So after all of this, here's my question: What do you look for in a buyer when they have no reviews and you're trying to gauge if they would be a good "fit" for working with you? Thanks in advance for any responses!
  4. What is your worst experience as a seller with Buyers? Have you encountered Buyers that have troubled you so much?
  5. I have been a seller on Fiverr since 2016 and have reached level 2 many times, but because of buyers not abiding by my requests of contacting me first before ordering I'm punished, which has dropped me all the way back to new seller. The biggest problem that I have being a seller on Fiverr is there's no way to refuse an order started from the buyer who may be disrespectful or you can't do the job because what they requested isn't a part of your gigs. Then once you agree or disagree to cancel the order your demoted if you get too many cancelled orders within the 60 days, even though it's not your fault. This is not fair to the seller because we work hard to try and keep our level status but all it takes is a few buyers who sometimes I think is on here working together to take someone with many 5 star reviews like myself down to a lower level so they can move up in searches. This is a major problem that I also have heard from my fellow sellers, there's no way to refuse orders or stop orders that you don't want to accept without hurting our completion rate and level status. Customer service or developers need to come up with something to protect good sellers or your going to lose us to another platform.
  6. I think Fiverr Buyers are short of money. Because some of these buyers, Their work is being done by us, but they are not paying. I completed the job but they did not pay So Sad......................
  7. Hi everyone, Recently I was coding for a client and he kept on asking for me to do more than what I agreed to when I first made the offer (it was a custom order). He kept on arguing that the things he asked me to add were what were specified in the brief but I never specified these things. I went back and forth with him a little bit but ended up compromising to add some but not all of these extras for no extra charge (it was my first order after a long break, so I didn't want to give him a reason to leave a bad review or cancel the order). Nevertheless, he still gave me a 2.7 star review for this even though I did more than what was agreed on and delivered two days before the agreed deadline. I know that Fiverr is quite strict regarding discussing reviews with clients, but I think this is highly unfair. What are my options for appealing this review?
  8. So Jan 15, a buyer approaches me to make 5 game levels and asked me to give regular updates. So I worked on it while giving him regular updates on each level and asked him if he liked it to which he said yes. Now today , day of delivery , I delivered it to him and now he is suddenly saying "my team changed the idea, we dont want it , we want something else". Oh and to be precise, he wants new 11 different levels for the same price . So not only he doesn't want to pay me for the work he made me do for so long, he now wants me to work even more levels than before. I have refused by saying politely to accept the delivery for which you made me work . Honestly , I am feeling so sad , And the fact that he is in full power, all he has to do is just cancel the order and that's it. What do I do now?
  9. 2 months ago I got a 1-star review Then loses all my gig rank. So Now How can I rank my gig? Please Give me advice.
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