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I, Accidentally submitted the wrong rating for a buyer. I wanted to leave 5 stars but left 4 by accident. But I really want to give him 5 stars. is there any way to fix this?

Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig

I have requested an "Extend Delivery Request" buyer didn't accept and the order showing late! It will affect my account?

anyone tell me

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

A buyer order me without letting me know, that's fine. I am ready to work. Even after placing an order she waited for 2 days she submitted all the details of work. But the problem is she doesn't even reply. But I saw she worked with 25 sellers before. And personally I am feeling a bit scared for this reason that is she a scammer or anything like that? Because the work is on wix platform of web development. I am ready to work right now she provided me a figma and ask her to accept the request so that I can move forward. But still she didn't reply. In this case, any suggestion for me sellers? Also I am thinking what she just take my work and cancel the work after getting done with the work? (I believe I can do the work, but still I had an experience before like that when I was not in fiverr marketplace) Also let me know what do you think ( @Lena ) or any comments or suggestions for me in case she betrays me? Does that gonna effect my gig or profile? Thanks, Jabir

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

I made it! Last night I received the following email: This is my Fiverr story: September 2020: Fiverr account created End November 2020: First GIG placed on Fiverr December 9, 2020: First order on Fiverr February 17, 2021: Fiverr Seller Level 1 reached May 15, 2021: Fiverr Seller Level 2 reached February 24, 2022: Email from Fiverr with their request to apply for Fiverr Pro March 15, 2022: Accepted for Fiverr Pro June 24, 2022: Reached all requirements for Top Rated Seller May 15, 2023: Approved as a Top Rated Seller May 15, 2023: 427 reviews May 15, 2023: 583 orders completed May 15, 2023: still 33 active orders For all newbies (READ AND LEARN): a) All this is achieved without staying online 24/7. I am only online when I am working on my orders. b) I am not using social media c) I am not promoting gigs d) I am not using discounts or coupons e) I am not using SEO f) My gig images are not perfect g) Not all of my gigs have the preferred gig size. h) My gig descriptions are not perfect i) I am not using GIG extras. I only use custom orders. j) I am not using videos k) I am not showing examples in my gigs. I only show 30 examples in my portfolio.

In this particular case, I do agree. But the thing is you're talking about an exception here, I know a lot of people that are very good at their craft, they lack the fluency in English; While they understand the scope of services announced by the buyer, GPT for them is a way to finetune their communication and make it more professional and appealing to English speakers. I agree that having GPT or AI in general as a substitue for communication is bad for the platform and its buyers (and the sellers too), but I do think that it can help the not-so-good English speakers, that are really good at their craft, speak in a better and a more professional manner.

This is my link too. Anyone if you want to be a buyer or help me to sell my gigs it is a great idea https://www.fiverr.com/users/kitk265265/ thanks everyone. @Fiverr says that the forum is the best place to start getting business and rely on the community to bring about the Fiverr Gig success.

I'm sure you have your reasons, but for me, it was fear. I was worried about losing business. However, that didn’t happen when I doubled my rates the first time, or the second time. Consistency is great, but charging too little attracts people who think they can push you around. With AI, there’s even more reason to bump up your rates. The $10 price point is probably what customers who are also thinking about using AI for low-quality output are looking for, so you’re competing against AI, not professional writers. Give yourself some credit and raise those rates. I think you won't regret it. But that's just my experience. ^ this. Also: with 10 bucks a pop it's too easy to order. I can just place an order and leave you to it and all I'm risking is the price of a venti with a double pump of vanilla. I hardly ever have orders without the buyer contacting me first. It really helps.

How can I apply for a new job if we don't see job offer? I am trying to keep stay online, but I don't understand what I can do for a new order. I have sharp experience in my category. My category is AI applications. thanks

Fiverr is taking 14 days time period to clear payments as a security measure, but in other hand they are offering quicker payments while taking a pro etc feature to get more fee. this is not fair. payment should be clear as soon as orders completed, and rest of security measures fiverr should maintain in delivery time. its more like fiverr taking its fees without providing a solution to sellers. both buyer and seller pay their feeses but for what ?

Setting Gig prices on Fiverr is about balance. Buyers want to feel that they’re receiving value for their investment; Sellers want to feel that they’re being paid fairly for their work. Consider how Buyers look at your Gigs, and then consider the tools Fiverr has created to allow you to create a Gig that both sells and expands your earning opportunities. PACKAGES Most Fiverr Gigs allow for the creation of tiered “packages.” Essentially, these are variations on your basic Gig, increasing service levels and adjusting costs accordingly. For example, a writer might offer three packages offering documents of varying lengths—one for 500 words, another for 1000 words, and yet another for 2000 words, clear choices to fit the Buyer’s specific needs. Your packages might reflect other factors: a voice-over recording artist might offer something similar in the recorded length. One tier might offer a 30-second recording, another a 2-minute recording, and yet another recording an entire chapter of an audiobook. Pricing reflects both added value for the Buyer while respecting the value of the Seller’s service. EXTRAS Most Gigs also offer extras, allowing Buyers to customize your Gig to their needs by purchasing options to create precisely what they need. For example, one popular option is rush delivery in just one day. You may have set standard delivery for three days, but offering the option of paying a reasonable premium—and having that job delivered sooner is often appealing to entrepreneurs anxious to get a job done. Extras can represent all sorts of options, including additional research, added features, or supplementary rights. For example, artists offer a variety of rights allowing usage across specific media, and a visual artist might include extras offering editable source files. By offering added-cost extras, you can keep the cost of your basic packages low. As a result, Buyers will perceive your Gig as a good value but often spend more than the basic price. Extras offer an opportunity for the Buyer and potential for your income. RAISE YOUR PRICE! Finally, remember setting a price for your Gig, packages, and extras isn't a “set it and forget it” task. As you gain positive reviews, revisit your pricing periodically. Keep an eye on your competition, and don’t hesitate increasing your price as your experience and ratings grow. You’ve earned it! A good practice is to create a personal milestone to increase your package price by $5 once you reach 50 reviews and another $5 when you earn 100 reviews. Remember, your ratings and reputation on the site also signal to the Buyer that you’re a worthwhile investment. Raising your prices over time is vital to establish your value and legitimacy and to drive your growth. Some Buyers may be concerned that raising prices might slow sales, but perception is everything. Modest incremental increases (as opposed to suddenly doubling the price of a successful Gig) are in your best interest and will increase the perception and trust of potential Buyers. And remember, you can change pricing anytime—up or down—depending on market conditions. Want to read more? Check out this articles from the Help Center: Bigger Projects and bigger opportunities: An increase in pricing packages What are Packages? Best practices for new Fiverr Sellers: Gigs Standardized Gig packages Earn more with Gig extras Part of the Seller Plus program and still have questions? Reach out to your Success Manager to discuss pricing strategy

Due to the nature of my service (web development) I'm forced to request for personal information from my clients such as WordPress username and password which maybe inform of an email. Sometimes I request for phone numbers when integrating Whatsapp chatboxes. As a result, I suspect Fiverr quality control flagged my account for Terms and Conditions violation. What do I do to prevent further flags in future?

No, I know Fiver has a guideline I don't share my personal information with buyers or I cannot contact buyers to share information if a buyer sends me personal details me or cannot contact buyer to share information but buyer send me the personal information

Hello, I have been working as a website developer on Fiverr for the past few years. However, some buyers do not provide reviews for my work even after I deliver high-quality results. I am wondering if it is acceptable to ask them to share their experience and leave a review through messages. I am also curious if Fiverr has any policy regarding this matter.

Hello Sellers , Hope you all are doing great. In my case buyer is asking for email which is necessary for the project because he want to add me in his site’s member which requires email. What should I do?

Hi, I've been messaged by a potential customer to say they want to buy one of my services but are being asked for my email address for payment, I've not had this before and am reluctant to send them my email address in case it's a scam. My payment details are all correct and my email address is included on my billings page in my dashboard. Should I send them my email or do you think it's a scam?

Hello How can one handle a situation were the buyer keeps on extending the review period? He logs on, extending review period and goes offline. Again few hours before the order is due he comes back, extends the review period and disappears.

Ask them with polite language and ask them the reason, and wait for their replay, do not bother them to opening the ticket again and again, one time they removed my gig and also gave me the reason, and I asked then with polite language and requested them, with in 24 hrs they recover my gig, almost I have completed around 10k order on that gig, but for some reason they remove it, and upon request, they recover it again...

Hello, I got contacted to do QRIS (bank qr transfer system in Asia) to Chamet in app application. I said yes because that's my service does, do something in Indonesia that client can't. To do QRIS you have to have Indonesia bank account which he doesn't have. After I transfer it through QRIS for total of $400. I did check the receiver and that's for Chamet app. I send the screenshot to deliver the order but then a day later, fiverr cancelled it. Since then the buyer become very slow reply, whereas my money I already transfer I can't get back because the order cancelled by fiverr. I saw the buyer also do the same to other seller and the order actually finished and the seller got paid. But mine? it's cancelled and my money gone, now the buyer is slow to reply me. Is there anything I can do about this, please? I did upload this to Fiverr Resolution Center just now, but want to know other seller opinion as well. I also attached the other seller proof and some maybe important stuff to elaborate this question. Thank you.

There will be a time in every freelancer’s career when a Buyer is unhappy even if you take all the necessary steps to communicate and provide your best work. These situations are never fun and can be quite difficult to navigate before you’ve developed an effective process for handling order disputes. It's always best to be polite and professional when someone is unreasonable or rude in their criticism of one of your projects. Don't take it personally; most often, the dissatisfaction stems from miscommunication or misunderstanding that you, as a Seller, did your best to avoid. Learning how to handle an unhappy Buyer will help you remain calm and confident while you work to find an ideal outcome. Tips for Handling Unhappy Buyers It's not always easy to handle a dispute with a Buyer, but there are some things you can do to resolve the situation positively. Here are a few tips for handling order disputes: 1. Be willing to apologize An apology for your role in a Buyer’s dissatisfaction will go a long way. Be empathetic and assure them that you understand how frustrating this must be. Let the Buyer know that you are sorry for not meeting expectations and that you want to work with them to find a resolution. 2. Listen closely to what the Buyer says Hearing negative feedback can be tough, but it’s absolutely necessary when revising an order submission! If a Buyer expresses that they are unhappy, politely ask them if they can provide specific feedback about what they don’t like. If you don’t understand or agree with their points, try to avoid getting defensive. Instead, ask for clarification and let them know that you genuinely want to understand their needs. If they continue to provide unclear feedback, you might ask them to provide an example. 3. Avoid an argument It might be tempting to defend yourself or get angry, but engaging on the same level as a negative Buyer may cause the dispute to escalate. Focus on hearing their feedback and adjusting your submission instead of providing all the reasons you did not meet their expectations. You might say something along the lines of, “Thank you for sharing your thoughts! I will do X, Y, and Z to make this better,” and let them know when they can expect a revision. 4. Contact Customer Support If a Buyer is being particularly uncooperative and refusing to provide feedback, Customer Support can act as a mediator to help diffuse the situation. It is important to remember that Support cannot force a Buyer to accept an order - they are a neutral party to help you and the Buyer come to an agreement. Some Buyers are likely to be harder to please than others, but even the most demanding Buyer deserves to be treated respectfully and professionally. Apply their feedback to the next submission and know when to involve Customer Support. If the only option is to cancel an order, you can do so knowing that you gave it your best effort.