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Found 2 results

  1. Hi everyone. It is extremely frustrating not being given the opportunity to appeal and demonstrate that the work samples shown in my Gig are mine and not downloaded images from the internet or copyrighted material. I created a Gig about "Interior and Exterior Renders", I attached the images I used on that Gig, as work examples. Upon further examination, I realized that maybe my mistake was to use images that are not quite related to the Gig's description, I used that cartoony Christmas village and those Day of the Dead Sugar and Chocolate Skulls. My intention was to not to be generic, and show my most creative work but, it makes total sense that these images can be considered not appropriate to describe what I was offering, except for the last one, that's an actual Architectural rendering. I think this is a problem with the Bots Fiverr use to verify the images we upload, and I guess the problematic image was the Sugar Skulls, the color, lighting and background are extremely generic and can definitely resemble this image. High Contrast Image Sugar Skulls Used Stock Photo (Edit Now) 1205633320 (shutterstock.com) As you can see they are very similar, because I took inspiration from those stock photos, and the bot probably mistook my image as an image from the internet. I have the Blender files to demonstrate that that image is mine, is my original creation. The same can be said for the Christmas Town render, I mean, there are tons of images of Christmas Towns all over the internet. I also have the files to demonstrate that that model is mine. These Renders actually belong to 3D models I sell on dedicated websites and that also serves as proof that this is my work, they were made and uploaded to those websites last year. I hope someone from the Fiverr team can read this and give me the opportunity to contact support, because this is clearly a mistake, just let an actual human review this case.
  2. Hi All, I am quite disappointed, and would really like to have some support on how do deal with this issue. I am a relativity new seller on Fiverr, and have been working really hard on my second order. I had already spent over 6-8 hours working on the order, and talked a lot with my client. The order was quite complex and I ended up going overtime, though my customer said he understood completely. The main issue was that because of time zones, I couldn't get him to test my code on his website. Anyway, my client and I were working on testing a piece of code, when suddenly the order got cancelled. Just for the record I had actually already submitted a working prototype of the website, and the order was currently in revision. There was no reason, and it said it was by customer support. I looked at Fiverr Messaging, and I couldn't communicate with the buyer. It appeared that his account had been disabled. Does this mean that I lost 6-8 hours of work and dropped my order completion rate to 50% for nothing? Is there anything I can do?
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