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Found 17 results

  1. Never give customer a chance to give you bad reviews and less stars just keep in mind if you are not able to complete an order just request a buyer to cancel it mutually instead of any bad reputation and impact on your profile. Stay blessed have a sweet and great journey🥰
  2. Hello, I hope everyone of you is fine and doing great with life. The story I am going to share with you guys is sad and demotivating for fiverr sellers. On Oct 03, 12:06 am, I got a message from a German buyer that he has some html, css files on which a seller was working but the work is incomplete and he wants me to complete it. He was only talking German. However we finalized everything and started the order of $350 usd. I added four deliverables in the order description in English so fiverr customer support can also understand, because I dont know if they are unable to use google translator to translate what buyer is saying. So, deliverables were there. I carried on my work. I updated the buyer with code files and videos as proof of work. The buyer always appreciated my work. I have all the proofs. He even sent me a revision on order page and I revised the code. I again sent the proof of work video. After a day, on Oct 08 05:08 am, I received an email from fiverr custom support that the order was cancelled and payment was refunded to buyer. On which basis, I dont know? So, the email says "click here" to see the reason. But this click here has no link in it. As you can see the attached screenshot as well, there was no link in "click here". Now, I have videos of proof of work. Buyer is appreciating me for my work. Order is cancelled without any reason. Buyer has blocked me after that so I can not talk to him. Where is fiverr customer support here? Is there any security for fiverr's seller? This is scary!!!
  3. We all know how order cancellation affects seller's profile and Fiverr business. But when buyer ordered by mistake and immediately dispute it, if seller accept it, what would happen? Does it affect order cancellation rating? If rating goes down, why!! It is not a seller's fault. How can we handle it? Do you have any idea? I frequently face this problem. Need some suggestions. Thank You. 🙂
  4. Hello. I am having a problem with a certain client. I run a rap group that sells opens, which are open spots on our songs and the people who purchases the gig can get themselves a credit in one of our songs. I had a client buy this option from me, and we went through everything where I made him a beat, recorded my vocals, and then received his vocals and mixed and mastered everything together. The song was complete, and I sent him the final copy of the file. He stated his satisfaction. He mentioned that it 'sounded sick' and that we 'killed it'. I uploaded the song and everything to YouTube and was just waiting for the Spotify upload to process before I did the final delivery. I noticed the YouTube like ratio was very high compared to what we would usually get, so I simply asked him if those likes were real or not. All he had to do was say no, but all of a sudden he starts acting very aggressive and tries cancelling the order because I was 'accusing' him of botting and being disrespectful. He started insulting me and implied that I was a racist, saying "Would you ask a white artist you were working with that?" I tried to explain that we had already done 99% of the work and now it was just the matter of waiting a few days for the upload to process. He then calls me 'broke as hell' for not cancelling the order and giving him a refund. He threatened to sue me if I didn't give him the money back and take down the song. He claimed that we were SCAMMING him even though he CLEARLY said that he was satisfied with the song and how it came out. The only reason he began to lash out and ask for a refund was because of one question where we just asked about the source of the likes. I already sent a ticket to support about this but I heard they aren't that good at responding so I thought I would ask for help here.
  5. I had a long discussion with a buyer (male), I told him my understanding of the job, I sent him a custom offer titled "UI Design" only. They agreed to it but said that his assistant (female) will pay for it, I woke up the next day and some other random account with fake celebrity pic placed an order. Long story short 5 days later when the job was finished, the original buyer (male) said I didnt need this and he wanted a full website designed and developed in such little amount. I told him that we agreed to design only and I showed 8 screenshot evidences where he was accepting the task to be "UI Design Only" and not once did he mention development in his whole days worth of communication, he declined to respond to any evidence and said he'll cancel the order but was insisting on me sending him the source file, I obviously didnt knowing I wont be paid The (female buyer) starts disputing the order before and after I deliver the evidence of work completed (video recording), I offered to give them refund and let my 5 days of hard work go to waste but only through placing an order on their gig since I didn't want cancel orders affecting my account (I also told this to fiverr support), that was me being very nice since I knew it wasnt my mistake and it was theirs otherwise I would have cancelled straightaway. They said they won't accept it, I let fiverr support know the circumstances, 3 fiverr agents agreed with me and said the order wont be cancelled and told me to discuss with them, a week later and 20 of their disputes later, fiverr support cancels my order out of nowhere and gave me a warning, without even reaching out to me or presenting a case. Reminder, through all this chaos, the buyer never responded once to any evidence and even agreed at first that the (male boss) is forcing them to cancel the order and shes empathetic towards my situation. So this is how a seller is treated, such biasness?
  6. A buyer place an order accidently and cancel by customer support without any effect on order completion rate. But after some days my gigs were going down . I just want to know if order cancel by customer support without any effect on completion rate can effect the gig ranking.
  7. A buyer has asked to cancel an order, citing that he's 'not satisfied'. I suspect he just doesn't want to cough up for the work I've given him. Anyway, here's my dilemma. If I cancel the order, I will definitely be demoted back down from level 1 to new seller. But if I refuse the cancellation, he will surely leave me my first ever bad review. Question 1: In terms of the damage my profile could take, which is the lesser of the two evils? Question 2: I'm happy to delete the gig, as it's new, will a bad review left on it still show up on my main profile?
  8. I canceled an order. Could this create any problem to get the next order?
  9. One of my buyer requested some work to be done, I then created the order and delivered them as soon as i can, He marked the order complete and even left a great review! Then suddenly after three days time, I got a notification saying the buyer cancelled the order and funds were refunded. And i don't even have the option to contact resolution center. I am really upset of this as fiverr did not consider sellers point of view, If there were any issues regarding my delivery, The buyer would not have left a great review, Please help me, how should i deal with this?
  10. Okay so I got an order 2 weeks ago, the buyer placed the order without discussing the limitations. She wanted to automate something using the free plan provided by IFTT. But the free plan didn't support what she needed, we both agreed on cancelling the order so I initiated the order cancelation request. She accepted it and the order was cancelled. BUT as soon as the order was cancelled, my order completion rate dropped to 67% and now it is 50%. How is this a just evaluation when something that's requested by the buyer isn't doable? OR if the buyer isn't open to suggestions? Why do we, the sellers always have to pay the price? Why can't Fiverr take into account issue like this when evaluating a profile? It's just a bot looking at order completed vs orders placed and then assigning each profile a number, if that number falls below the threshold, you're ripped off of your badges and levels and you're left there with nothing for a month (or more) FOR NO REASON!! Something that you spend months or even years on achieving is taken by a bot FOR NO REASON! How is taking badges and decrementing the scores just when you only have ONE option, cancel the order.. when you know that cancelling the order would cause a deduction in your scores and also you'll be ripped off of your badge and levels, something that most of the hardworking people here spend months and years to earn. Oh and for almost 2 weeks I couldn't find a way to submit a support ticket because the Support page in the footer only has some help docs which don't help with situations like this and the My Support Requests has no option to submit a new ticker, the only way is to open a previous ticket and there's a button to add a new one which doesn't make sense (I saw that button today). I think the button should be on the main page where all the support tickets are listed. Also, the Contact Us button at the bottom right on that page has a bug, when you click it, the button disappears (I tried 3 different browsers and also my phone - same issue). What do you guys have to say about this? Shouldn't Fiverr change it's policies about profile evaluation or order cancellation?
  11. Hi All, I am quite disappointed, and would really like to have some support on how do deal with this issue. I am a relativity new seller on Fiverr, and have been working really hard on my second order. I had already spent over 6-8 hours working on the order, and talked a lot with my client. The order was quite complex and I ended up going overtime, though my customer said he understood completely. The main issue was that because of time zones, I couldn't get him to test my code on his website. Anyway, my client and I were working on testing a piece of code, when suddenly the order got cancelled. Just for the record I had actually already submitted a working prototype of the website, and the order was currently in revision. There was no reason, and it said it was by customer support. I looked at Fiverr Messaging, and I couldn't communicate with the buyer. It appeared that his account had been disabled. Does this mean that I lost 6-8 hours of work and dropped my order completion rate to 50% for nothing? Is there anything I can do?
  12. I've been having difficulties with a seller since I started a gig with them and I'm not sure what I can do. I keep trying to explain what I want, but it seems like they always try to go the route of the least amount of effort for how much I'm paying 200 dollars I expected them to do a better job it was the custom price the seller set. At this point I just want to cancel the project all together. However they refuse to let me, I have been polite trying to ask them to bring it to a close. But they don't seem to want to budge. I am at a loss as to what I can do, I don't desire them to work on the project any longer for at this point with what I've seen it does not look like they can do what they agreed to do. Does anyone have advice as to what I can do if we can't agree to cancel? Thank you.
  13. Today I got a very unfortunate order. Buyer placed an order and opened a dispute to cancel it 2h and 15min after. They were expecting a very fast turnaround of an hour or two, as far as I understand. They did not contact me before placing the order and nowhere do I state, that I deliver my orders in such ridiculous time frame. While my gig has an extra for fast delivery, the turnaround time is 12h with that extra. The buyer opened up a dispute to cancel the order with a reason "The seller is not responding", stating: "Have a very quick deadline. Not clear from seller when the work will be done. Have found an alternative.", trying to put the blame on me. I was out from home when I got the order and I responded that I would follow up once I get back home, but the buyer canceled it before I even could do so. I have contacted the CS to hopefully cancel the order without it effecting my profile. What would you do in this situation? I will attach the chat with this post.
  14. Hello A buyer contacted me on requesting a 24-hour turnaround on a gig. Which I agreed to and actually delivered in 12 hours and marked as delivered (as stated on my page) I didn't heard anything back from them and 5 days later, the gig is marked as cancelled THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE. At the exact same time, the order was marked as cancelled, I received an email from Fiverr stating: ------ You just got refunded for a canceled order Good news! Your revenues for the canceled order by X due to a dispute were returned to your account, without affecting your cancellation rate. You can withdraw these funds from your account after a safety period of 7 days. ----- On the app it also stated "You were compensated for your canceled order" I'm really unclear what's going on as it looks like the buyer issued as chargeback which was approved and at the same time Fiverr have said it wasn't valid and the money has returned. But it hasn't yet (maybe it will do in 7 days). It's just weird I received all the messages at the same time. (Obviously I know what the buyer has tried to do here but I'm not entering that at this stage)
  15. Can anyone tell me what is the harm of gig if order is cancellation, What is the way to survive if the order is canceled? Can You Explain about your Experience Please ?
  16. natphiri

    Help me!

    I was going through buyers requests, and I came across a request that I was very interested in, but the request had shallow information about what was wanted to be done. So I sent a proposal asking for more information and more details about the project. But no response, I just got an order after a few hours. I ask again for more info, but the buyer still sends little to no information about what he wants. He just sent me photo of a confusing "concept". But dont get me wrong, I could do what he wants me to do, but I can't without him explaining further. I keep on asking him questions, and the last thing he said is "You don't have to get the concept, you should just design it". Now how can I design when he has barely explained anything happening on the photo? I'm afraid this might go south. I'm afraid the buyer might find me annoying. I'm afraid he'll just cancel the order. So I have no idea what to do. Although, I'm wondering if there is a way of cancelling the order without it affecting my cancellation rate. Note: I'm a new seller, I've done a few orders so far
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