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Hi! 🙂 So yesterday my good friend, who's been a seller on Fiverr for a couple years now, got permanently banned for supposed 'rule violation' (regarding communication with a client). The problem is - it's not supported by an actual rule violation. Let me explain. So he was messaged by a potential buyer, and asked to discuss the order via the in-system Zoom call, that you can access by message window toolbar. First of - they were discussing in polish, but the buyer was only partially familiar with the language, and had trouble communicating. The problem is - said buyer was NOT familiar with TOS clearly, as she was implying will to discuss outside Fiverr (email). My friend (seller) was explaining that it is not acceptable, and all discussion must be made on Fiverr. The problematic buyer did in fact share their email address, via the Zoom call, despite the fact, that my friend did not agree to such communication (but he did not use that email). Later, after the call, the buyer sent him a message in broken polish, which may have implied email communication (which did not happen). Soon after that his account was perma-banned, and the buyer (who actually violated TOS) was not (which I can see, for she contacted me first, before I sent her my friend's Fiverr account). It really seems an unfair situation, and for people like me, my friend and many others, who treat Fiverr as their main income source, their main job it is honestly SCARY that you can just lose it, even if you don't do anything wrong 😞 How can one protect themselves from such situations? What if in theory, someone who simply wishes you harm, messages your account out of the blue, and causes your ban intentionally? What can we do to prevent this type of scenario? 😞 And also - what can one do, to save such situation and save their account, which they worked so hard for? 

How to protect your seller account from unjustified ban?

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