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2 days ago i just upload a ticket to fiverr customer service to respond my freelancer account problem. But i didnt get any answer, as i read in my mail they give an information to me that the ticket will be responded within 12 hours but it already took for like 48 hours? and yet i already upload another ticket to make sure they got my new ticket but i havent still got any respond from fiverr. So can someone please tell me how long should i take to make sure fiverr can respond me? 

Is it take a long time to wait a fiverr customer service in responding my tickets?

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