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I am new seller on Fiverr. My profile is complete but a member of Fiverr support sent me a chat asking for my banking details and the balance of my account. Then he told me he was sending a confirmation code to the bank for verification. When I checked my bank, I saw a transaction of €299. Fiverr support told me this was normal and that the amount is frozen. Is this a usual process at Fiverr or is it a scam? 

Coincidentally, since yesterday I received three client requests but I am blocked because of this. Today, when I checked the client requests again, I received this message from Fiverr support: helon_raq can no longer be contacted. This will not affect your response rate.
 
Please help, I don't know what to do. 

I am being asked for the balance of my bank account ...

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