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I would like to address a few concerns regarding my account suspension and the handling of my tickets. Over a month ago, I received a response for ticket #11498110, but the agent abruptly closed the chat without notifying me. Following this, I submitted multiple tickets requesting a review of my communications with clients, but they were automatically closed without any human intervention. This experience has been deeply disappointing and feels unfair to a dedicated seller like myself. 

The first warning was for sharing my email with a buyer. However, I was acting in my capacity as a Virtual Assistant (VA) manager, which I believed did not violate Fiverr's rules. I request that your CS team re-examine my communications with the buyer to clarify this misunderstanding. 

The second warning was for allegedly asking a buyer for their phone number. I assert that I never requested a phone number from a buyer. The buyer filled in their phone number without my solicitation and asked to be contacted. I am a long-time seller on Fiverr and fully aware of the platform's rules. I request that your CS team provide proof, such as a screenshot, showing that I asked for the buyer's phone number. 

I appeal to you to consider the context and review my case thoroughly. I feel that my account suspension may be influenced by a misunderstanding, and I am more than willing to provide any necessary documents or clarifications to resolve this issue. Please reconsider my request or provide me with the opportunity to speak with a live agent. 

My ticket number is #11719497. I sincerely hope for a positive resolution to this matter as it concerns my entire career on Fiverr. 

Thank you for your understanding and cooperation. 

Receiving Automated Responses from Fiverr CS Team

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