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I informed Fiverr Customer Support that I believe they erroneously calculated the impact of my order cancellations. A few days later, I was informed that there was no discrepancy and that the scores I am seeing are correct. However, the next day, Fiverr removed the Order Cancellations impact from the success score of my main gig. For my secondary gig, they replaced 'Order Cancellation: Strong Negative Impact' with 'Client Satisfaction: Strong Negative Impact' and decreased the impact of Effective Communication from 'Strong Positive' to 'Positive'. Despite all these changes, Fiverr kept my success score unchanged. 

Order cancellations are the only key area where a seller could provide tangible figures. It seems like Fiverr manually changes the key areas and their impacts on the gigs of some sellers to maintain their success score at 4 or less one way or another. 

 - I informed Fiverr CS that there is a bug in the order cancellations calculation in my two gigs. 

My order completions to order cancellations ratio is 247:14. However, 13 out of these cancellations happened due to mistakes or changes of heart of buyers. Proving this fact, Fiverr either kept my order completion rate at 100% or reverted my order completion rate to 100% in these instances. Hence, my 

 order completions to order cancellations ratio is as low as 247:1.

Considering I am responsible for only one order cancellation, here are my 

 order completions to order cancellations ratios of my gigs.

However, after the new level system went live, I received a Strong Negative Impact status on Order Cancellations for my two active gigs. 

This ticket is enough to prove there is a bug in the order cancellations calculation. Any sellers who work hard to deliver quality work to their clients, preventing order cancellations arising from client dissatisfaction, should not face injustices like this.

I wish to know when Fiverr will be addressing this issue and changing my erroneously given Order Cancellations status from Strong Negative Impact to Strong Positive Impact in my two active gigs.

 - I received a response from a Fiverr CS agent that she forwarded my inquiry to the relevant team for further review. 

 - The same Fiverr CS agent replied and updated me about the relevant team's review. 

 - Fiverr has changed the success score key areas of my two gigs as shown below, without changing their individual success scores and my main success score. 

Fiverr Changed My Success Score Key Areas After I Proved Them Wrong

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