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I sent this to the Fiverr Support but since they never were of any help I am trying it in the forum now for the first time:

I want to start by mentioning that, of all the supports I have encountered over the years, Fiverr Support is by far the worst. Not even Amazon comes close. The only thing I ever receive is standard copy-and-paste text, which obviously does not help me since I am asking for HUMAN SUPPORT. So, I want my questions solved. 

Now, for the fourth time, I am asking you a question. Although you can't tell me how the algorithm works in detail (which I understand), I demand an accurate reply about the possible reasons given the case I present to you right now. If the answer again is a copy-and-paste telling me to switch the content of my gig or any other BS, I will immediately file a complaint about this support. 

My gig, which starts with the text: "Create iconic business names...", has been running great ever since I started using Fiverr. I was getting 1,500-2,000 impressions daily (organically!!!). However, after an incident where, since Fiverr does not have the feature for partial refunds, a client texted me his bank account, and I agreed to repay him partially, my account has been going downhill with almost no organic impressions anymore. 

It could be that I received a bad private rating or the algorithm heavily focuses on TOS violations, but I have 51 ratings on this gig, of which 49 are 5.0, one is 4.3, and one is 4.0. And now, organically, my gig ranks below gigs that haven't even made a single sale. You must agree that this makes no sense. I had great sales in Germany, now zero. Actually, zero. This shows that your platform is just coded by people who certainly did not think through the entire process, because what happened to my account just shouldn't happen. This is bad for me, but even worse for Fiverr, as it makes your platform useless for long-term planning. 

So, I want you to tell me the actual reasons why this happened. As mentioned, I don't want you to send me copy-and-paste text or tell me that I need to change my gig's text or images. It worked well for half a year, and after that incident of TOS violation, it got entirely deranked. So, answer me that question and what can be done to rank on top like I did for the past 5 months. This is truly a mistake from your platform. My service quality did not decline; it makes zero sense, even if I would have received a couple of bad reviews. I AM RANKED LOWER THAN GIGS WITH ZERO RATINGS!!! 

Decrease in gig ranking out of nowhere

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