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I have this buyer who contacted me 1-2 weeks ago to ask about my services, and I answered all of her questions. A couple of days later she asked more questions and I replied and gave her more details. She was really happy and satisfied that she put an order. But she has never sent me any required information. I tried sending her reminder and messages but she never replied. Although I can see that she is always online (I can see that she was online 20 minutes ago today). I don’t know what to do… there is only 4 hours left for the delivery and I have no idea how this is going to affect my rating. What is Fiverr’s stand in situations like this?

Buyer did not submit required info and not answering my messages

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