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When a buyer 'ghosts' a seller, a seller-initiated cancellation request should be automatically approved after a period of a few days and that cancellation should not affect the seller's stats at all. 

I had a buyer purchase some online training at the start of August. We agreed on a time to meet using Fiverr's integrated Zoom functionality and the time came and went. The buyer did not show up to the call. That time slot could have been used by another client, so it's a bit frustrating. Since this time I have been telling clients that I will mark the order as completed if they don't show up. As a result, I haven't had any no-shows since. 

In this case though, I offered to reschedule with them, free of charge. No reply. I have now sent 6 messages to the buyer with no reply at all. They have been on the platform, according to the "last seen" indicator. They even agreed to an extension request but no reply to any messages. 

It's now been almost 2 months and no reply whatsoever. Obviously no one ever wants to cancel an order but I like to keep organised and de-cluttered and I don't like the idea of these gigs just sitting in my to do list. Furthermore, I have raised my prices now, so if this buyer ever comes back to me, they'll be getting my current work at an old rate, which isn't a great deal considering how much they have already messed me around. 

I think after a certain amount of time and a certain number of messages sent with no reply, the seller should be able to cancel the order without any repercussions and without any need to contact Fiverr support. For example, if over the course of 2 months, 5+ messages have been sent, with at least 5 days between each message (so you can't just spam 5 messages in one go) and there has been no response, it should trigger this eligibility. Presumably the ability for the system to measure non-responsiveness is already built in as this is a criteria for the recent addition that allows buyers to leave reviews on cancelled orders. 

Ghosted? – Allow cancellations with no penalty.

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