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Hello, I've noticed that several of us are experiencing various issues with the success score since the recent updates. That’s why I’d like to share my problem along with a few observations. I've been a seller on Fiverr for a little over a year now and have never had any issues until now. All of my stats are at their maximum: I have a 5/5 overall rating, 18 unique clients, 21 completed orders, a 100% response rate, and my earnings are twice the required amount to reach Level 2. My success score was at 6, and overnight, without any changes in my stats, my success score dropped to 4. 

I read on the forum that deadline extensions could negatively affect our scores. However, it’s very common for clients to request modifications that add work and, consequently, more time. I don’t see why we should be penalized in these cases, especially since the available option doesn’t specify that using a deadline extension will harm us, which I find unfair. Additionally, I read on the forum that some clients may leave private, anonymous reviews that we can’t see, in addition to the public reviews we have access to. I would like to know, in that case, how sellers are supposed to have the opportunity to defend ourselves if an unfair review is given. Thank you for reading, and I hope, if not for changes, then at least for an explanation. 

succes score problem

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