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Hi, I hope you all doing well. 4 days ago I opened a Customer support ticket to investigate my account if my data was being compromised as someone from outside contacted my buyer with my name and my buyer told me. The Fiverr support team temporarily restricted my account from that day and with all this process I got their response to submit some details. 

And screenshots from my mobile, PC/laptop scanned. I provided all the information to them except "Security Question Answer" because I forgot it as my account is from 2020. I requested them to verify my identity in another way if I forget this answer, I can provide my government-issued ID, selfie, and video as well to verify myself. 

Yesterday I got a response from CS that I will have to answer the correct security question answer and I explained I'm a credible seller with 300+ reviews. 500+ completed orders I have full access to my account and I can verify myself with any document or details except "Security Question Answer" as I really forget this. I tried to reset it with CS other ticket but got my account suspended response since my account is under restrictions and I still have access to my account. 

Its been a day now I have not received any response yet I hope they are still looking into my issue. But I need a solution at this point. You might see my post again sorry for that I have removed the last posts regarding this issue. 

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